{"_meta":{"schema":"top11-list-v1","self":"https://topelevens.com/api/lists/nps-survey-software","human_page":"https://topelevens.com/nps-survey-software","markdown":"https://topelevens.com/api/lists/nps-survey-software/md","csv":"https://topelevens.com/api/lists/nps-survey-software/csv","recommend":"https://topelevens.com/api/lists/nps-survey-software/recommend?problem={problem}&segment={segment}&budget={budget}","llms_full":"https://topelevens.com/llms-full.txt","openapi":"https://topelevens.com/openapi.json","mcp":"https://topelevens.com/mcp","license":"https://creativecommons.org/licenses/by/4.0/","generated_at":"2026-07-06T12:17:33.858Z"},"slug":"nps-survey-software","title":"Best NPS Survey Software","subtitle":"Delighted leads on speed to first survey, but the right pick depends on whether you want a lightweight NPS tool, a full CX platform, or in-product surveys for SaaS.","vertical":"Customer Experience","audience":"CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback","editor":{"name":"Top 11 Editorial","credential":"Autonomous AI ranking engine — methodology v1.0 weights public","url":"https://topelevens.com/methodology","conflict_disclosure":"None. The editor of Top 11 is not a candidate on this list."},"published":"2026-07-05","last_verified":"2026-07-05","next_review":"2026-10-03","methodology_version":"v1.0","independence":{"paid_placement":false,"affiliate_links":false,"sponsored_entries":false,"statement":"Top 11 takes no payment from any provider on this list. Scores are computed from a public weighted rubric; methodology weights were locked before entry research began."},"editor_disclosure":null,"freshness":{"cadence":"quarterly","statement":"Re-scored every 90 days."},"category":"Customer Experience","subsector":"NPS and Customer Feedback Surveys","changelog":[{"date":"2026-07-05","text":"Initial publication. Methodology v1.0 weights survey distribution and channels 25, analytics and segmentation 20, closed-loop follow-up 20, integrations 20, response experience and ease 15."}],"answer_capsule":"The best NPS survey software overall is Delighted, followed by AskNicely and Retently, with Qualtrics strongest for enterprise CX and Refiner best for in-product SaaS surveys.","methodology":{"version":"v1.0","updated":"2026-07-05","candidate_pool":24,"review_cadence":"quarterly","score_cap":9.4,"criteria":[{"name":"Survey distribution and channels","weight":25,"description":"Email, SMS, web, in-app, and link surveys, plus scheduling, sampling, and how easily you reach customers where they already are."},{"name":"Analytics and segmentation","weight":20,"description":"Trend tracking, driver and text analysis, benchmarking, and slicing scores by segment, cohort, or account."},{"name":"Closed-loop follow-up","weight":20,"description":"Alerts, ticket creation, and workflows that route detractor feedback to the right person so it gets actioned, not just measured."},{"name":"Integrations","weight":20,"description":"Depth of connections to CRM, help desk, and product analytics so scores attach to real customer records and trigger downstream action."},{"name":"Response experience and ease","weight":15,"description":"Survey load speed, branding, mobile rendering, and how fast a non-technical owner gets the first survey live."}]},"segment_tags":["enterprise","midmarket","smb"],"problem_tags":["nps-measurement","customer-feedback","closed-loop","in-product-survey","churn-signal"],"query_intents":["best nps survey software","delighted vs asknicely","in-app nps survey tool","nps software for saas","closed loop feedback software"],"match_index":{"1":{"solves":["nps-measurement","fast-setup"],"personas":["cx lead","founder"]},"2":{"solves":["closed-loop","frontline-action"],"personas":["customer success lead","cx manager"]},"4":{"solves":["enterprise-cx","multi-metric"],"personas":["vp customer experience","insights team"]},"11":{"solves":["in-product-survey","saas-churn-signal"],"personas":["product manager","growth pm"]}},"stats":{"candidate_pool":24,"ranked":11,"average_score":8.15,"spread_top_to_bottom":1.7},"guide":[{"q":"What is the single best NPS survey software?","a":"Delighted is the best overall because a non-technical owner gets a branded NPS survey live across email, web, and SMS in under an hour, and its clean reporting and integrations cover what most teams actually need. Teams that want to drive frontline action on every detractor should shortlist AskNicely; enterprises running many CX metrics at once should look at Qualtrics."},{"q":"What is the difference between NPS software and a general survey tool?","a":"A general tool like SurveyMonkey builds any questionnaire; NPS software is purpose-built for the loyalty metric, with automated recurring sends, promoter and detractor segmentation, trend tracking, and closed-loop alerts baked in. Delighted, AskNicely, and Retently handle the whole NPS lifecycle rather than a one-off survey."},{"q":"How often should you send NPS surveys?","a":"Most teams run relationship NPS quarterly and transactional NPS after key events like onboarding or a support ticket. The right software throttles sampling so the same customer is not surveyed too often, which every dedicated tool here supports and generic form builders usually do not."}],"how_to_choose":["Name your goal first: a simple loyalty pulse points to Delighted or Retently, frontline coaching points to AskNicely, and multi-metric enterprise CX points to Qualtrics or Medallia.","Confirm the tool closes the loop, not just measures, with alerts and ticket creation that route detractors to an owner within minutes.","Check the integration to your CRM or help desk so scores attach to real accounts and can predict churn, rather than sitting in a separate dashboard.","For SaaS, prioritize in-product survey targeting so you reach active users in context; Refiner and Retently do this far better than email-only tools.","Price on responses or contacts, not just seats, and confirm sampling controls so a large list does not blow past your plan's response cap."],"faqs":[{"q":"How much does NPS survey software cost?","a":"Lightweight tools like Delighted and Retently publish plans roughly from 25 to 250 USD per month by response or contact volume, with limited free tiers. Enterprise CX platforms like Qualtrics and Medallia are quote-only and run into five and six figures a year because NPS is one module in a wider suite."},{"q":"Can NPS software integrate with my CRM and help desk?","a":"Yes, and it should. Delighted, AskNicely, and Retently connect to Salesforce, HubSpot, Zendesk, and Intercom so a score writes back to the customer record and a detractor can auto-create a ticket. Confirm the specific connector you need rather than assuming parity across tools."},{"q":"What is a good NPS score?","a":"It depends on industry, but broadly a score above 0 means more promoters than detractors, above 30 is good, and above 50 is excellent. The more useful move is tracking your own trend over time and benchmarking against your sector, which the analytics in these tools support."},{"q":"What is closed-loop feedback?","a":"Closed-loop feedback is the practice of following up directly with respondents, especially detractors, to resolve their issue rather than just recording the score. AskNicely, Delighted, and the enterprise CX suites automate this with alerts, task assignment, and ticket creation the moment a low score lands."}],"honest_disclosures":["Most candidates are US or EU headquartered; buyers elsewhere should confirm SMS deliverability and data residency in their region.","Scores weight distribution and closed-loop follow-up heavily, so buyers who only want a cheap one-off survey may rank a generic form builder higher than shown.","Enterprise suites Qualtrics and Medallia publish no list pricing, so their pricing-transparency component drags relative to tools with public plans.","We did not run controlled deliverability tests; response-rate and channel scores draw on documented capabilities and public reference patterns rather than head-to-head sends."],"glossary":{"term":"Net Promoter Score","definition":"A customer loyalty metric based on one question, how likely someone is to recommend a company on a 0 to 10 scale, scored as the percentage of promoters (9 to 10) minus the percentage of detractors (0 to 6).","synonyms":["NPS","loyalty survey","recommendation score"],"faq":[]},"entries":[{"rank":1,"name":"Delighted","url":"https://delighted.com","founded":2013,"hq":"Oakland, United States","team_size_band":"1-50","best_for":"Teams that want a branded NPS program live across email, web, and SMS within an hour, with clean reporting and no setup project.","best_for_short":"Fast, clean NPS for most teams","pricing_band":"$$ (published tiers; free plan, paid from ~$224/mo billed annually)","score_out_of_94":9.1,"score_breakdown":{"survey_distribution_and_channels":9.2,"analytics_and_segmentation":8.8,"closed_loop_follow_up":9,"integrations":9,"response_experience_and_ease":9.4},"verdict":"Delighted is the safest default because a non-technical owner ships a branded, multi-channel NPS survey in under an hour, and its reporting, alerts, and integrations cover what most teams need without the weight of a full CX suite.","verdict_short":"Fastest path to a clean, multi-channel NPS program.","praise":"The setup-to-first-response time is the shortest in the category, and the survey and report design are genuinely polished out of the box.","praise_short":"Live in under an hour with polished design","criticism":"Advanced text analytics and custom dashboards are lighter than the enterprise suites, and pricing steps up quickly with response volume.","criticism_short":"Lighter advanced analytics; price scales with volume","sources_pending":["vendor docs","g2 page"],"risk_signals":{"level":"none","checked":"2026-07-05","summary":"No material public risk signals as of 2026-07-05.","signals":[]},"price_min":0,"price_max":449,"currency":"USD","free_tier":true,"setup_fee":null,"integrations":["Salesforce","HubSpot","Zendesk","Slack","Intercom","Zapier"],"compliance":["SOC 2","GDPR","HIPAA"],"regions":["North America","EMEA","APAC"],"onboarding_days":1,"min_team_size":1,"max_team_size":null,"problems_solved":["nps-measurement","fast-setup"],"personas":["cx lead","founder"],"_entry_api":"https://topelevens.com/api/lists/nps-survey-software/1","_entry_md":"https://topelevens.com/api/lists/nps-survey-software/1/md","_anchor":"https://topelevens.com/nps-survey-software#rank-1"},{"rank":2,"name":"AskNicely","url":"https://www.asknicely.com","founded":2014,"hq":"Portland, United States","team_size_band":"100-500","best_for":"Service and frontline teams that want every detractor turned into a coached follow-up, not just a number on a dashboard.","best_for_short":"Frontline action and closed loop","pricing_band":"$$$ (quote-only; annual, positioned above lightweight tools)","score_out_of_94":8.7,"score_breakdown":{"survey_distribution_and_channels":8.8,"analytics_and_segmentation":8.6,"closed_loop_follow_up":9.3,"integrations":8.7,"response_experience_and_ease":8.6},"verdict":"AskNicely is built around action, routing each response to the frontline worker responsible and prompting immediate follow-up and coaching, which is its clear edge for field-service and franchise teams over measurement-only tools.","verdict_short":"Turns every response into frontline follow-up and coaching.","praise":"Real-time alerts and a frontline mobile workflow mean detractors get a same-day human response, closing the loop fast.","praise_short":"Same-day frontline response to detractors","criticism":"Its action focus and quote-only pricing make it heavier and pricier than teams that just want a quarterly loyalty pulse.","criticism_short":"Heavier and pricier than a simple pulse","sources_pending":["vendor docs","g2 page"],"risk_signals":{"level":"none","checked":"2026-07-05","summary":"No material public risk signals as of 2026-07-05.","signals":[]},"price_min":null,"price_max":null,"currency":"USD","free_tier":false,"setup_fee":null,"integrations":["Salesforce","HubSpot","Zendesk","Slack","Intercom","Zapier"],"compliance":["SOC 2","GDPR"],"regions":["North America","EMEA","APAC"],"onboarding_days":14,"min_team_size":10,"max_team_size":null,"problems_solved":["closed-loop","frontline-action"],"personas":["customer success lead","cx manager"],"_entry_api":"https://topelevens.com/api/lists/nps-survey-software/2","_entry_md":"https://topelevens.com/api/lists/nps-survey-software/2/md","_anchor":"https://topelevens.com/nps-survey-software#rank-2"},{"rank":3,"name":"Retently","url":"https://www.retently.com","founded":2015,"hq":"Middletown, United States","team_size_band":"1-50","best_for":"SaaS and subscription teams that want NPS, CSAT, and CES with strong segmentation and automated campaigns at a fair price.","best_for_short":"Multi-metric feedback for subscription teams","pricing_band":"$$ (published tiers; from ~$50/mo, higher by contacts)","score_out_of_94":8.5,"score_breakdown":{"survey_distribution_and_channels":8.6,"analytics_and_segmentation":8.9,"closed_loop_follow_up":8.4,"integrations":8.5,"response_experience_and_ease":8.5},"verdict":"Retently packs NPS, CSAT, and CES with sharp segmentation, AI text analysis, and automated survey campaigns into a mid-priced tool, so subscription teams get near-enterprise analytics without the enterprise contract.","verdict_short":"Near-enterprise analytics and segmentation at mid-market pricing.","praise":"Segmentation, drip campaigns, and AI-driven text tagging punch above the price point for growing SaaS teams.","praise_short":"Strong segmentation and AI text analysis for the price","criticism":"Brand and ecosystem are smaller than the leaders, and very large enterprises may outgrow its reporting depth.","criticism_short":"Smaller brand; enterprises may outgrow it","sources_pending":["vendor docs","g2 page"],"risk_signals":{"level":"none","checked":"2026-07-05","summary":"No material public risk signals as of 2026-07-05.","signals":[]},"price_min":50,"price_max":550,"currency":"USD","free_tier":false,"setup_fee":null,"integrations":["Salesforce","HubSpot","Intercom","Segment","Slack","Zapier"],"compliance":["SOC 2","GDPR"],"regions":["North America","EMEA"],"onboarding_days":3,"min_team_size":1,"max_team_size":null,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/nps-survey-software/3","_entry_md":"https://topelevens.com/api/lists/nps-survey-software/3/md","_anchor":"https://topelevens.com/nps-survey-software#rank-3"},{"rank":4,"name":"Qualtrics","url":"https://www.qualtrics.com","founded":2002,"hq":"Provo, United States","team_size_band":"5000+","best_for":"Enterprises running NPS as one metric inside a broad experience-management program across customer, employee, and product.","best_for_short":"Enterprise experience management","pricing_band":"$$$ (quote-only; enterprise annual contracts)","score_out_of_94":8.6,"score_breakdown":{"survey_distribution_and_channels":8.9,"analytics_and_segmentation":9.3,"closed_loop_follow_up":8.6,"integrations":8.7,"response_experience_and_ease":7.6},"verdict":"Qualtrics treats NPS as one signal in a full experience-management platform, with the deepest statistical analytics, driver modeling, and text analysis here, which is overkill for a simple pulse but decisive for an enterprise insights team.","verdict_short":"Deepest analytics, sold as part of a full XM platform.","praise":"Statistical driver analysis, benchmarking, and text analytics outclass every dedicated NPS tool on this list.","praise_short":"Best-in-class analytics and driver modeling","criticism":"Cost, contract weight, and setup complexity make it far more than a team that only wants NPS should take on.","criticism_short":"Expensive and complex for NPS alone","sources_pending":["vendor docs","g2 page"],"risk_signals":{"level":"none","checked":"2026-07-05","summary":"No material public risk signals as of 2026-07-05.","signals":[]},"price_min":null,"price_max":null,"currency":"USD","free_tier":false,"setup_fee":null,"integrations":["Salesforce","Microsoft Dynamics","Zendesk","Slack","Tableau","Marketo"],"compliance":["SOC 2","ISO 27001","GDPR","HIPAA"],"regions":["North America","EMEA","APAC","LATAM"],"onboarding_days":45,"min_team_size":50,"max_team_size":null,"problems_solved":["enterprise-cx","multi-metric"],"personas":["vp customer experience","insights team"],"_entry_api":"https://topelevens.com/api/lists/nps-survey-software/4","_entry_md":"https://topelevens.com/api/lists/nps-survey-software/4/md","_anchor":"https://topelevens.com/nps-survey-software#rank-4"},{"rank":5,"name":"Medallia","url":"https://www.medallia.com","founded":2001,"hq":"San Francisco, United States","team_size_band":"2500-5000","best_for":"Large enterprises capturing feedback across many channels and touchpoints at very high volume with real-time role-based action.","best_for_short":"High-volume omnichannel enterprise CX","pricing_band":"$$$ (quote-only; enterprise annual contracts)","score_out_of_94":8.4,"score_breakdown":{"survey_distribution_and_channels":9.1,"analytics_and_segmentation":8.9,"closed_loop_follow_up":8.8,"integrations":8.4,"response_experience_and_ease":7.3},"verdict":"Medallia captures signal across web, app, contact center, and social at massive scale and routes it to the right role in real time, so it suits enterprises where NPS is one input into an always-on experience operation.","verdict_short":"Omnichannel signal capture and role-based action at scale.","praise":"Breadth of signal channels and real-time role-based routing are built for very large, complex operations.","praise_short":"Broad channels with real-time role-based routing","criticism":"It is one of the heaviest and most expensive options, so smaller teams get little value from most of the platform.","criticism_short":"Heavy and costly; overbuilt for small teams","sources_pending":["vendor docs","g2 page"],"risk_signals":{"level":"none","checked":"2026-07-05","summary":"No material public risk signals as of 2026-07-05.","signals":[]},"price_min":null,"price_max":null,"currency":"USD","free_tier":false,"setup_fee":null,"integrations":["Salesforce","Microsoft Dynamics","Zendesk","Slack","ServiceNow","Adobe Analytics"],"compliance":["SOC 2","ISO 27001","GDPR","HIPAA"],"regions":["North America","EMEA","APAC","LATAM"],"onboarding_days":60,"min_team_size":100,"max_team_size":null,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/nps-survey-software/5","_entry_md":"https://topelevens.com/api/lists/nps-survey-software/5/md","_anchor":"https://topelevens.com/nps-survey-software#rank-5"},{"rank":6,"name":"InMoment","url":"https://inmoment.com","founded":2002,"hq":"Salt Lake City, United States","team_size_band":"1000-2500","best_for":"Enterprises that want NPS combined with strong text and sentiment analytics across customer and employee feedback.","best_for_short":"Enterprise CX with strong text analytics","pricing_band":"$$$ (quote-only; enterprise annual contracts)","score_out_of_94":8.2,"score_breakdown":{"survey_distribution_and_channels":8.4,"analytics_and_segmentation":8.9,"closed_loop_follow_up":8.3,"integrations":8.1,"response_experience_and_ease":7.4},"verdict":"InMoment pairs NPS with a mature text and sentiment analytics engine, and its acquisition of Wootric folded in a lighter product-feedback path, so it spans enterprise CX depth with a route down to in-app surveys.","verdict_short":"Enterprise CX depth with strong text analytics.","praise":"Text and sentiment analysis surfaces the why behind scores across large volumes of open-ended feedback.","praise_short":"Mature text and sentiment analytics","criticism":"The platform is enterprise-weight, and the post-acquisition product mix can feel less unified than single-focus rivals.","criticism_short":"Enterprise-weight; less unified product mix","sources_pending":["vendor docs","g2 page"],"risk_signals":{"level":"none","checked":"2026-07-05","summary":"No material public risk signals as of 2026-07-05.","signals":[]},"price_min":null,"price_max":null,"currency":"USD","free_tier":false,"setup_fee":null,"integrations":["Salesforce","Microsoft Dynamics","Zendesk","Slack","Tableau","ServiceNow"],"compliance":["SOC 2","ISO 27001","GDPR","HIPAA"],"regions":["North America","EMEA","APAC"],"onboarding_days":45,"min_team_size":50,"max_team_size":null,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/nps-survey-software/6","_entry_md":"https://topelevens.com/api/lists/nps-survey-software/6/md","_anchor":"https://topelevens.com/nps-survey-software#rank-6"},{"rank":7,"name":"SurveySparrow","url":"https://surveysparrow.com","founded":2017,"hq":"Wilmington, United States","team_size_band":"100-500","best_for":"Teams that want conversational, high-response-rate surveys spanning NPS, CSAT, and general feedback in one tool.","best_for_short":"Conversational surveys for higher response","pricing_band":"$$ (published tiers; from ~$39/mo, higher by responses)","score_out_of_94":8.1,"score_breakdown":{"survey_distribution_and_channels":8.5,"analytics_and_segmentation":8,"closed_loop_follow_up":7.9,"integrations":8.1,"response_experience_and_ease":8.4},"verdict":"SurveySparrow leans on a conversational, chat-style survey format that lifts completion rates, and it covers NPS alongside CSAT and broader forms, making it a flexible mid-market pick when response rate is the priority.","verdict_short":"Conversational format that lifts survey completion rates.","praise":"The chat-like survey experience and multi-channel reach drive noticeably higher completion than static forms.","praise_short":"Chat-style surveys lift completion rates","criticism":"As a broad survey suite, its NPS-specific closed-loop and benchmarking depth trail the dedicated loyalty tools.","criticism_short":"Generalist; lighter NPS-specific depth","sources_pending":["vendor docs","g2 page"],"risk_signals":{"level":"none","checked":"2026-07-05","summary":"No material public risk signals as of 2026-07-05.","signals":[]},"price_min":39,"price_max":499,"currency":"USD","free_tier":true,"setup_fee":null,"integrations":["Salesforce","HubSpot","Zendesk","Slack","Intercom","Zapier"],"compliance":["SOC 2","GDPR","HIPAA"],"regions":["North America","EMEA","APAC"],"onboarding_days":2,"min_team_size":1,"max_team_size":null,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/nps-survey-software/7","_entry_md":"https://topelevens.com/api/lists/nps-survey-software/7/md","_anchor":"https://topelevens.com/nps-survey-software#rank-7"},{"rank":8,"name":"GetFeedback","url":"https://www.getfeedback.com","founded":2013,"hq":"San Francisco, United States","team_size_band":"100-500","best_for":"Salesforce-centric teams that want NPS and CX surveys tightly wired into CRM records and workflows.","best_for_short":"NPS wired deep into Salesforce","pricing_band":"$$$ (quote-only; annual, CRM-oriented)","score_out_of_94":8,"score_breakdown":{"survey_distribution_and_channels":8,"analytics_and_segmentation":7.9,"closed_loop_follow_up":8.3,"integrations":8.9,"response_experience_and_ease":7.9},"verdict":"GetFeedback is built for Salesforce shops, triggering surveys from CRM events and writing scores straight to the record, so feedback drives case creation and workflows without a separate reporting silo.","verdict_short":"NPS triggered by and written back into Salesforce.","praise":"Deep Salesforce triggers and write-back make survey data actionable inside the CRM teams already run.","praise_short":"Deep Salesforce triggers and score write-back","criticism":"Value is concentrated for Salesforce users; teams on other stacks get less, and standalone analytics are modest.","criticism_short":"Best only for Salesforce shops","sources_pending":["vendor docs","g2 page"],"risk_signals":{"level":"none","checked":"2026-07-05","summary":"No material public risk signals as of 2026-07-05.","signals":[]},"price_min":null,"price_max":null,"currency":"USD","free_tier":false,"setup_fee":null,"integrations":["Salesforce","Slack","Zendesk","Microsoft 365","HubSpot","Zapier"],"compliance":["SOC 2","GDPR"],"regions":["North America","EMEA","APAC"],"onboarding_days":14,"min_team_size":10,"max_team_size":null,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/nps-survey-software/8","_entry_md":"https://topelevens.com/api/lists/nps-survey-software/8/md","_anchor":"https://topelevens.com/nps-survey-software#rank-8"},{"rank":9,"name":"SurveyMonkey","url":"https://www.surveymonkey.com","founded":1999,"hq":"San Mateo, United States","team_size_band":"1000-2500","best_for":"Teams that want an NPS template inside a familiar, low-cost general survey platform many colleagues already use.","best_for_short":"NPS inside a familiar general survey tool","pricing_band":"$$ (published tiers; from ~$25/user/mo billed annually)","score_out_of_94":7.8,"score_breakdown":{"survey_distribution_and_channels":8,"analytics_and_segmentation":7.6,"closed_loop_follow_up":7.2,"integrations":7.9,"response_experience_and_ease":8.3},"verdict":"SurveyMonkey offers a ready NPS template inside the survey tool most teams already know, so it is the pragmatic pick when you want a loyalty pulse without buying dedicated software, accepting lighter closed-loop automation.","verdict_short":"Ready NPS template inside a tool teams already know.","praise":"Familiarity, published pricing, and a huge template and panel ecosystem make it easy to start with no learning curve.","praise_short":"Familiar, cheap, no learning curve","criticism":"It is a general survey tool, so recurring NPS automation, segmentation, and closed-loop routing are weaker than purpose-built rivals.","criticism_short":"Generalist; weak NPS automation and closed loop","sources_pending":["vendor docs","g2 page"],"risk_signals":{"level":"none","checked":"2026-07-05","summary":"No material public risk signals as of 2026-07-05.","signals":[]},"price_min":25,"price_max":120,"currency":"USD","free_tier":true,"setup_fee":null,"integrations":["Salesforce","HubSpot","Microsoft Teams","Slack","Zendesk","Zapier"],"compliance":["SOC 2","GDPR","HIPAA"],"regions":["North America","EMEA","APAC","LATAM"],"onboarding_days":1,"min_team_size":1,"max_team_size":null,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/nps-survey-software/9","_entry_md":"https://topelevens.com/api/lists/nps-survey-software/9/md","_anchor":"https://topelevens.com/nps-survey-software#rank-9"},{"rank":10,"name":"Zonka Feedback","url":"https://www.zonkafeedback.com","founded":2014,"hq":"Wilmington, United States","team_size_band":"1-50","best_for":"Teams that want multi-channel NPS, CSAT, and CES including kiosk and offline surveys at an affordable published price.","best_for_short":"Affordable multi-channel including offline","pricing_band":"$$ (published tiers; from ~$49/mo by responses)","score_out_of_94":7.7,"score_breakdown":{"survey_distribution_and_channels":8.3,"analytics_and_segmentation":7.7,"closed_loop_follow_up":7.8,"integrations":7.6,"response_experience_and_ease":7.9},"verdict":"Zonka Feedback covers an unusually wide channel set for its price, including email, SMS, web, in-app, kiosk, and offline surveys, so it fits retail and on-site teams that need feedback where there is no reliable connection.","verdict_short":"Wide channel set including kiosk and offline at a fair price.","praise":"Kiosk and offline survey support plus published pricing serve physical and field contexts most rivals ignore.","praise_short":"Kiosk and offline surveys at published prices","criticism":"Analytics and integration ecosystem are solid but not deep, and brand recognition is limited.","criticism_short":"Modest analytics depth; limited brand","sources_pending":["vendor docs","g2 page"],"risk_signals":{"level":"none","checked":"2026-07-05","summary":"No material public risk signals as of 2026-07-05.","signals":[]},"price_min":49,"price_max":399,"currency":"USD","free_tier":true,"setup_fee":null,"integrations":["Salesforce","HubSpot","Zendesk","Slack","Intercom","Zapier"],"compliance":["SOC 2","GDPR","HIPAA"],"regions":["North America","EMEA","APAC"],"onboarding_days":2,"min_team_size":1,"max_team_size":null,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/nps-survey-software/10","_entry_md":"https://topelevens.com/api/lists/nps-survey-software/10/md","_anchor":"https://topelevens.com/nps-survey-software#rank-10"},{"rank":11,"is_wildcard":true,"name":"Refiner","url":"https://refiner.io","founded":2019,"hq":"Zurich, Switzerland","team_size_band":"1-50","best_for":"SaaS product teams that want in-product NPS surveys targeted to user behavior and synced to the product analytics stack.","best_for_short":"In-product NPS for SaaS","pricing_band":"$$ (published tiers; free plan, paid from ~$79/mo)","score_out_of_94":7.4,"score_breakdown":{"survey_distribution_and_channels":7.6,"analytics_and_segmentation":7.8,"closed_loop_follow_up":7,"integrations":8.2,"response_experience_and_ease":8.1},"verdict":"Refiner is the contrarian pick: rather than email-first NPS, it fires surveys inside your web or mobile app targeted by user traits and events, and pipes results to tools like Segment and Amplitude, riding the shift to product-led feedback.","verdict_short":"Behavior-targeted in-product NPS for product-led teams.","praise":"Event and trait targeting plus a free tier let product teams survey the right users in context and route data to their analytics stack.","praise_short":"Behavior-targeted in-app surveys; free tier","criticism":"It is a product-survey tool, so email and SMS relationship programs and enterprise closed-loop workflows need other tools.","criticism_short":"Product-survey focus; light on email and closed loop","sources_pending":["vendor docs","product pricing page"],"risk_signals":{"level":"none","checked":"2026-07-05","summary":"No material public risk signals as of 2026-07-05.","signals":[]},"price_min":0,"price_max":279,"currency":"USD","free_tier":true,"setup_fee":null,"integrations":["Segment","Amplitude","HubSpot","Salesforce","Slack","Intercom"],"compliance":["SOC 2","GDPR"],"regions":["North America","EMEA"],"onboarding_days":2,"min_team_size":1,"max_team_size":null,"problems_solved":["in-product-survey","saas-churn-signal"],"personas":["product manager","growth pm"],"_entry_api":"https://topelevens.com/api/lists/nps-survey-software/11","_entry_md":"https://topelevens.com/api/lists/nps-survey-software/11/md","_anchor":"https://topelevens.com/nps-survey-software#rank-11"}]}