{"_meta":{"schema":"top11-recommend-v1","self":"https://topelevens.com/api/lists/nps-survey-software/recommend","list":"https://topelevens.com/api/lists/nps-survey-software","usage":"Query params: problem (free text), segment (persona/vertical), budget ($, $$, $$$), max_risk (none|low|moderate|elevated, drops firms with higher verified risk), limit (1-11)."},"slug":"nps-survey-software","list_title":"Best NPS Survey Software","query":{"problem":null,"segment":null,"budget":null,"max_risk":null},"note":"No problem given, so returning the editorial Top 3.","matched":[{"rank":1,"name":"Delighted","url":"https://delighted.com","score_out_of_94":9.1,"best_for":"Teams that want a branded NPS program live across email, web, and SMS within an hour, with clean reporting and no setup project.","price_band":"$$","solves":["nps-measurement","fast-setup"],"personas":["cx lead","founder"],"risk_level":"none","risk_summary":"No material public risk signals as of 2026-07-05.","why":"#1 Delighted: Fastest path to a clean, multi-channel NPS program.","anchor":"/nps-survey-software#rank-1"},{"rank":2,"name":"AskNicely","url":"https://www.asknicely.com","score_out_of_94":8.7,"best_for":"Service and frontline teams that want every detractor turned into a coached follow-up, not just a number on a dashboard.","price_band":"$$$","solves":["closed-loop","frontline-action"],"personas":["customer success lead","cx manager"],"risk_level":"none","risk_summary":"No material public risk signals as of 2026-07-05.","why":"#2 AskNicely: Turns every response into frontline follow-up and coaching.","anchor":"/nps-survey-software#rank-2"},{"rank":3,"name":"Retently","url":"https://www.retently.com","score_out_of_94":8.5,"best_for":"SaaS and subscription teams that want NPS, CSAT, and CES with strong segmentation and automated campaigns at a fair price.","price_band":"$$","solves":[],"personas":[],"risk_level":"none","risk_summary":"No material public risk signals as of 2026-07-05.","why":"#3 Retently: Near-enterprise analytics and segmentation at mid-market pricing.","anchor":"/nps-survey-software#rank-3"}]}