# The 11 Best Patient Engagement Software > The best patient engagement software is Phreesia for its deep check-in automation, followed by WELL Health for enterprise communication and Luma Health for its intelligent scheduling. - URL: https://topelevens.com/patient-engagement-software - Last verified: 2026-06-12 - Methodology: https://topelevens.com/methodology - JSON: https://topelevens.com/api/lists/patient-engagement-software · CSV: https://topelevens.com/api/lists/patient-engagement-software/csv ## Ranking ### #1 Phreesia · 9.3/9.4 - Best for: Multi-location practices and health systems seeking to automate the entire patient check-in process, from intake to payment. - Raleigh, USA · founded 2005 · $$$ ($250 to $600/mo/provider) - Phreesia is the best patient engagement software for its market-leading digital intake and payment collection tools that deeply integrate with major EHRs. Its ability to automate registration, consent forms, and copay collection before the patient even arrives saves significant staff time and reduces claim denials. - Pro: The platform's intake workflows are highly customizable, capturing clinical, demographic, and financial data with a reported 90% patient self-service adoption rate. - Con: Its pricing is at the higher end of the market, and the feature set can be overwhelming for small, single-location practices that don't need its full power. - Risk signals (none, checked 2026-06-12): No material public risk signals as of 2026-06-12. ### #2 WELL Health · 9.1/9.4 - Best for: Large health systems and enterprise clinics that need a unified, multi-channel communication hub for patient messaging. - Santa Barbara, USA · founded 2015 · $$$$ (Custom enterprise pricing) - WELL Health excels as a centralized communication platform for large organizations, enabling conversations across SMS, email, and phone in one patient thread. Its strength lies in intelligent message routing and automation that can handle complex scheduling and referral workflows for thousands of patients daily. - Pro: The platform supports over 20 languages and integrates with 60+ EHRs, making it a flexible choice for diverse patient populations and complex IT environments. - Con: Pricing is entirely quote-based and geared towards large enterprises, making it inaccessible for smaller practices. Some users report the interface can be slow to load. - Risk signals (none, checked 2026-06-12): No material public risk signals as of 2026-06-12. ### #3 Luma Health · 8.9/9.4 - Best for: Specialty clinics and outpatient centers focused on optimizing schedules and reducing patient no-shows. - San Francisco, USA · founded 2015 · $$$ ($200 to $500/mo/provider) - Luma Health provides the best solution for patient scheduling and access, using smart waitlists and referral management to fill cancelled slots automatically. Its platform is designed to guide the entire patient journey, from referral to post-visit follow-up, with a strong focus on keeping schedules full. - Pro: Clients report a 79% reduction in no-shows by using Luma's automated, interactive appointment reminders and one-click confirmation process. - Con: While its scheduling features are top-tier, its capabilities in other areas like payments and deep clinical intake are less developed than competitors like Phreesia. - Risk signals (none, checked 2026-06-12): No material public risk signals as of 2026-06-12. ### #4 Solutionreach · 8.6/9.4 - Best for: Small to medium-sized practices, especially in dentistry and optometry, needing a reliable, all-in-one communication tool. - Lehi, USA · founded 2000 · $$ ($299 to $599/mo/location) - Solutionreach is a veteran in the space, offering a dependable and feature-rich platform that covers all the basics of patient communication effectively. It's a workhorse for appointment reminders, recalls, and reputation management, making it a safe and solid choice for practices that prioritize stability over the newest interface. - Pro: The platform includes strong patient recall and reactivation campaigns, which are particularly effective for dental and specialty care practices needing to maintain patient volume. - Con: Its user interface feels dated compared to newer, more mobile-centric competitors, and it lacks the deep, enterprise-level workflow automation of WELL Health or Phreesia. - Risk signals (none, checked 2026-06-12): No material public risk signals as of 2026-06-12. ### #5 GetWell · 8.4/9.4 - Best for: Hospitals and health systems focused on the inpatient experience and post-discharge follow-up. - Bethesda, USA · founded 2000 · $$$$ (Custom enterprise pricing) - GetWell stands out for its deep focus on the entire care journey, including inpatient stays, which most competitors ignore. Its platform uses interactive pathways on bedside devices and mobile apps to educate patients, manage care transitions, and automate follow-up, directly aiming to reduce readmissions. - Pro: The GetWell Loop feature provides automated, condition-specific check-ins post-discharge, which has been shown in studies to reduce 30-day readmission rates. - Con: The platform is heavily geared towards large hospital systems and its pricing and complexity make it unsuitable for outpatient clinics or smaller practices. - Risk signals (none, checked 2026-06-12): No material public risk signals as of 2026-06-12. ### #6 Klara · 8.2/9.4 - Best for: Specialty practices (like dermatology and plastics) that require secure, asynchronous patient messaging and team collaboration. - New York, USA · founded 2013 · $$ ($150 to $400/mo/provider) - Klara provides the best secure messaging experience in the market, functioning like a HIPAA-compliant chat app for practices. It excels at centralizing patient conversations, sharing files, and enabling internal team collaboration around a specific patient case, dramatically reducing phone tag. - Pro: Its user interface is exceptionally clean and intuitive for both patients and staff, leading to high adoption rates with minimal training required. - Con: Acquired by ModMed, its development roadmap is now tightly coupled with that EHR, and its feature set is narrower than all-in-one platforms, lacking advanced payment or marketing tools. - Risk signals (none, checked 2026-06-12): No material public risk signals as of 2026-06-12. ### #7 Mend · 8/9.4 - Best for: Practices of any size seeking a simple, integrated solution for telehealth and patient scheduling. - Orlando, USA · founded 2014 · $$ ($79 to $299/mo/provider) - Mend distinguishes itself by tightly bundling user-friendly telehealth directly into its patient engagement platform. Its 'Attendance Predictor' AI is a unique feature that identifies patients likely to no-show for virtual or in-person appointments, allowing staff to intervene proactively. - Pro: Mend boasts an impressive sub-1% no-show rate for telehealth appointments, attributed to its multi-modal reminders and easy, one-click video visit access for patients. - Con: The platform's primary focus is on telehealth and scheduling; its capabilities for broader engagement like reputation management or payment processing are not as strong. - Risk signals (none, checked 2026-06-12): No material public risk signals as of 2026-06-12. ### #8 Tebra · 7.9/9.4 - Best for: Independent practices looking for a single platform that combines patient engagement with practice management and EHR. - Newport Beach, USA · founded 2021 · $$$ ($349 to $700/mo/provider) - Tebra, formed by the merger of Kareo and PatientPop, offers a complete practice operating system, not just an engagement layer. Its value is in having marketing, engagement, clinical, and billing tools from one vendor, eliminating the need to integrate multiple disparate systems. - Pro: The integration between the former PatientPop marketing tools (like SEO and web presence) and the Kareo clinical tools is a key strength for practices focused on growth. - Con: As a jack-of-all-trades, its individual patient engagement features are not as deep or innovative as those from specialized competitors like Luma or Klara. - Risk signals (none, checked 2026-06-12): No material public risk signals as of 2026-06-12. ### #9 Weave · 7.7/9.4 - Best for: Small businesses, particularly in dental, optometry, and veterinary, that need to unify phone, text, and payments. - Lehi, USA · founded 2008 · $$ ($399 to $599/mo/location) - Weave's unique strength is its integration of a VoIP phone system with patient communication tools. When a patient calls, a screen pop shows staff their upcoming appointments, outstanding balance, and family information before they even answer the phone, creating a highly personal and efficient interaction. - Pro: The hardware phone system combined with their software provides a reliable, all-in-one communication stack that doesn't rely on staff using personal cell phones. - Con: Its reliance on its own phone system makes it a heavier lift to install, and its integrations are primarily focused on dental and optometry PM systems, with less support for medical EHRs. - Risk signals (none, checked 2026-06-12): No material public risk signals as of 2026-06-12. ### #10 Relatient · 7.5/9.4 - Best for: Musculoskeletal and outpatient rehab practices needing automated, episode-based communication. - Franklin, USA · founded 2012 · $$$ (Custom pricing) - Relatient (which acquired Radix) is effective for practices where care is delivered in episodes, like physical therapy or orthopedics. It automates appointment and follow-up communication based on the patient's specific care plan, ensuring they stay on track with their treatment schedule. - Pro: Its Dash platform provides good visibility into patient outreach and scheduling metrics, helping practices identify and fix bottlenecks in their patient access workflows. - Con: The user interface is less modern than many competitors, and some users report that building custom communication workflows can be complex and require vendor support. - Risk signals (none, checked 2026-06-12): No material public risk signals as of 2026-06-12. ### #11 [WILDCARD] Twilio · 7.3/9.4 - Best for: Health tech companies or large health systems with development teams that want to build their own custom patient communication solutions. - San Francisco, USA · founded 2008 · $ (Usage-based) - Twilio is not an out-of-the-box software but a set of communication APIs, making it a powerful wildcard for organizations with engineering resources. It provides the HIPAA-eligible building blocks (SMS, voice, video, email) to create a completely bespoke patient engagement platform tailored to a practice's exact workflows. - Pro: It offers unmatched flexibility and scale with transparent, pay-as-you-go pricing, which is a stark contrast to the per-provider, long-term contracts of most vendors. - Con: It is entirely unsuitable for any practice without a dedicated software development team; it is a toolkit, not a finished product, and requires significant technical expertise to implement. - Risk signals (none, checked 2026-06-12): No material public risk signals as of 2026-06-12. ## FAQ **What is patient engagement software?** Patient engagement software is a tool that helps healthcare providers communicate with patients and manage their care journey outside of the clinic. It automates tasks like appointment reminders, digital check-in, feedback surveys, and secure messaging to improve efficiency and patient satisfaction. **What are the key features of patient engagement software?** The most important features are automated appointment reminders (via SMS, email, voice), two-way secure messaging, digital intake and registration forms, patient satisfaction surveys, and broadcast messaging capabilities. Many platforms also offer online scheduling, telehealth, and payment collection. **How much does patient engagement software cost?** Pricing typically ranges from $200 to $500 per provider per month, with enterprise plans for large health systems being custom-quoted. Costs can vary based on the number of providers, patient volume, and selected features. Some vendors charge extra for high volumes of text messages. **Is all patient engagement software HIPAA compliant?** No, but all reputable vendors designed for healthcare are. Always verify that the provider will sign a Business Associate Agreement (BAA) and has features like end-to-end encryption, access controls, and audit logs to ensure Protected Health Information (PHI) is secure.