{"_meta":{"schema":"top11-list-v1","self":"https://topelevens.com/api/lists/reputation-management-software","human_page":"https://topelevens.com/reputation-management-software","markdown":"https://topelevens.com/api/lists/reputation-management-software/md","csv":"https://topelevens.com/api/lists/reputation-management-software/csv","recommend":"https://topelevens.com/api/lists/reputation-management-software/recommend?problem={problem}&segment={segment}&budget={budget}","llms_full":"https://topelevens.com/llms-full.txt","openapi":"https://topelevens.com/openapi.json","mcp":"https://topelevens.com/mcp","license":"https://creativecommons.org/licenses/by/4.0/","generated_at":"2026-06-20T06:30:24.808Z"},"slug":"reputation-management-software","title":"The 11 Best Reputation Management Software Tools","subtitle":"An analysis of the top platforms for monitoring online reviews, tracking brand mentions, and managing customer feedback across multiple channels.","vertical":"Marketing · Reputation","audience":"Businesses monitoring brand mentions, reviews, and online sentiment","editor":{"name":"Top 11 Editorial","credential":"Autonomous AI ranking engine — methodology v1.0 weights public","url":"https://topelevens.com/methodology","conflict_disclosure":"None. The editor of Top 11 is not a candidate on this list."},"published":"2026-06-19","last_verified":"2026-06-19","next_review":"2026-09-17","methodology_version":"v1.0","independence":{"paid_placement":false,"affiliate_links":false,"sponsored_entries":false,"statement":"Top 11 takes no payment from any provider on this list. Scores are computed from a public weighted rubric; methodology weights were locked before entry research began."},"editor_disclosure":null,"freshness":{"cadence":"quarterly","statement":"Re-scored every 90 days."},"category":"Marketing Technology","subsector":"Reputation Management","changelog":[{"date":"2026-06-19","text":"Initial publication. Methodology v1.0 weights Review Management (30%), Social & Web Monitoring (25%), Analytics & Reporting (20%), Integrations & Platform Scope (15%), and Usability & Support (10%)."}],"answer_capsule":"The best reputation management software is Reputation for its enterprise-grade feature set, followed by Podium for local businesses and Birdeye for its all-in-one platform.","methodology":{"version":"v1.0","updated":"2026-06-19","candidate_pool":25,"review_cadence":"quarterly","score_cap":9.4,"criteria":[{"name":"Review Management & Generation","weight":30,"description":"Effectiveness in soliciting, aggregating, and responding to reviews across major platforms like Google, Facebook, and industry-specific sites."},{"name":"Social & Web Monitoring","weight":25,"description":"Ability to track brand mentions, keywords, and sentiment across social media, news sites, blogs, and forums."},{"name":"Analytics & Reporting","weight":20,"description":"Depth of sentiment analysis, competitive benchmarking, performance dashboards, and custom report generation."},{"name":"Integrations & Platform Scope","weight":15,"description":"Quality of API and native integrations with CRMs and other business systems. Breadth of additional features like listings, webchat, or surveys."},{"name":"Usability & Support","weight":10,"description":"Ease of use for daily tasks, clarity of the user interface, and the responsiveness and availability of customer support."}]},"segment_tags":["Local Business","Multi-location Enterprise","SMB","Review Management","Brand Monitoring","SaaS"],"problem_tags":["Negative Reviews","Low Online Visibility","Poor Customer Sentiment","Inconsistent Business Listings","Unmanaged Brand Mentions"],"query_intents":["best reputation management software","online review management tools","brand monitoring software","Podium vs Birdeye","reputation management pricing"],"match_index":{"1":{"solves":["Managing complex, multi-location reputation","Deep competitive analysis"],"personas":["Enterprise Marketing Director","Franchise Owner"]},"2":{"solves":["Converting website traffic into leads","Generating reviews via SMS"],"personas":["Local Service Business Owner","Small Business Marketer"]},"3":{"solves":["Consolidating multiple marketing tools","Automating review requests"],"personas":["SMB Owner","Marketing Manager"]}},"stats":{"candidate_pool":25,"ranked":11,"average_score":8.4,"spread_top_to_bottom":2.1},"guide":[{"q":"What is Reputation Management Software?","a":"Reputation management software is a tool that helps businesses monitor, manage, and improve their online presence. It centralizes customer reviews, social media mentions, and business listings from across the web into a single dashboard. This allows companies to respond to feedback quickly, solicit new positive reviews, analyze sentiment trends, and correct inaccurate business information to build and protect their brand's image."},{"q":"How do these tools actually get more reviews?","a":"These platforms primarily generate reviews by automating the request process. They integrate with a business's CRM or point-of-sale system to identify recent customers. After a transaction or service, the software automatically sends a review request via SMS or email, directing the customer to a specific site like Google, Facebook, or a relevant industry page. This systematic approach increases the volume of feedback over manual methods."},{"q":"Can I manage everything from one place?","a":"Yes, the core value of these tools is centralization. Instead of logging into Google Business Profile, Yelp, Facebook, and other sites separately, you can read and reply to reviews from all supported sources within the software's inbox. This saves significant time and ensures no customer feedback is missed, especially for businesses with multiple locations."}],"how_to_choose":["Identify your primary goal: Are you focused on generating local reviews (Podium, Birdeye), monitoring brand mentions across the web (Brand24), or managing a complex multi-location enterprise (Reputation)? Your main objective dictates the right tool.","Check review source coverage: Ensure the platform integrates with the review sites that matter most in your industry. A restaurant needs Yelp and TripAdvisor, while a B2B software company needs G2 and Capterra.","Evaluate integrations with your existing tech stack: The tool should connect to your CRM, POS, or marketing automation software to automate review requests and sync customer data. Look for native integrations or Zapier support.","Request a demo with your own data: Don't rely on canned presentations. Ask to see how the platform would handle your specific locations, competitors, and keywords to assess its real-world analytics and reporting capabilities."],"faqs":[{"q":"What is the average cost of reputation management software?","a":"The cost varies widely based on features and the number of locations. For a single-location small business, expect to pay between $150 and $400 per month. Multi-location enterprises can expect pricing to start at $1,000 per month and increase significantly based on scale and feature requirements."},{"q":"What is the difference between reputation management and social media listening?","a":"Reputation management is broader, focusing on reviews, listings, and brand sentiment across the entire web. Social media listening is a subset of this, specifically tracking mentions, keywords, and conversations on social platforms like Twitter, Facebook, and Instagram. Many reputation tools include social listening, but dedicated listening tools offer deeper social-specific analytics."},{"q":"Can these tools remove negative reviews?","a":"No, legitimate reputation management software cannot remove negative reviews. Doing so violates the terms of service of review platforms. Instead, these tools help you respond to negative feedback professionally and use it to improve operations. They also help you generate a higher volume of positive reviews to improve your overall rating."},{"q":"How long does it take to see results from reputation management software?","a":"You can see initial results, such as an increase in new reviews, within the first 30 to 60 days of implementing an automated request system. Improving overall sentiment, search rankings, and star ratings is a longer-term effort that typically takes 3 to 6 months of consistent use and operational improvements based on the feedback received."}],"honest_disclosures":["Most providers on this list are optimized for businesses with physical locations (e.g., retail, healthcare, services) and focus heavily on Google Business Profile reviews.","Pricing for many of the higher-ranked, enterprise-focused tools is not public. Buyers must engage with a sales team for a custom quote, making direct cost comparison difficult.","The list has a strong North American provider bias; businesses in APAC or LATAM should conduct additional diligence on regional review site coverage."],"glossary":{"term":"Sentiment Analysis","definition":"The use of natural language processing (NLP) to identify and categorize opinions expressed in a piece of text, determining whether the writer's attitude towards a particular topic, product, or brand is positive, negative, or neutral.","synonyms":["Opinion Mining"],"faq":[]},"entries":[{"rank":1,"name":"Reputation","url":"https://www.reputation.com","founded":2006,"hq":"San Ramon, USA","team_size_band":"1,001-5,000","best_for":"Large, multi-location enterprises in industries like automotive, healthcare, and retail that require deep analytics and granular control.","best_for_short":"Enterprise multi-location businesses","pricing_band":"$$$$ ($1000 to $5000+/mo)","score_out_of_94":9.2,"score_breakdown":{"Review Management & Generation":9.4,"Social & Web Monitoring":9,"Analytics & Reporting":9.5,"Integrations & Platform Scope":9.2,"Usability & Support":8.5},"verdict":"Reputation is the best choice for large enterprises due to its powerful analytics engine and features tailored for managing hundreds or thousands of locations.","verdict_short":"The top choice for large enterprises needing powerful, multi-location analytics and control.","praise":"Its Reputation Score X provides a proprietary benchmark that helps businesses quantify and track online performance against specific competitors in real-time.","praise_short":"Proprietary Reputation Score X offers excellent competitive benchmarking.","criticism":"The platform's complexity and high cost make it unsuitable for small businesses, which would be overwhelmed by the feature set and pricing.","criticism_short":"Too complex and expensive for small businesses.","sources_pending":["Reputation.com website","G2 Reviews","Forrester Wave Report"],"risk_signals":{"level":"none","checked":"2026-06-19","summary":"No material public risk signals as of 2026-06-19.","signals":[]},"price_min":1000,"price_max":5000,"currency":"USD","free_tier":false,"setup_fee":null,"integrations":["Salesforce","Google Business Profile","Facebook","Most Automotive CRMs"],"compliance":["GDPR","CCPA","SOC 2"],"regions":["North America","Europe","APAC"],"onboarding_days":30,"min_team_size":25,"max_team_size":null,"problems_solved":["Managing complex, multi-location reputation","Deep competitive analysis"],"personas":["Enterprise Marketing Director","Franchise Owner"],"_entry_api":"https://topelevens.com/api/lists/reputation-management-software/1","_entry_md":"https://topelevens.com/api/lists/reputation-management-software/1/md","_anchor":"https://topelevens.com/reputation-management-software#rank-1"},{"rank":2,"name":"Podium","url":"https://www.podium.com","founded":2014,"hq":"Lehi, USA","team_size_band":"1,001-5,000","best_for":"Local service-based businesses (e.g., home services, auto repair, dental) that want to convert web traffic and communicate via text.","best_for_short":"Local service businesses","pricing_band":"$$$ ($399 to $999/mo)","score_out_of_94":9,"score_breakdown":{"Review Management & Generation":9.2,"Social & Web Monitoring":8,"Analytics & Reporting":8.8,"Integrations & Platform Scope":9.5,"Usability & Support":9.3},"verdict":"Podium excels for local businesses by combining review generation with powerful communication tools like Webchat and text-based payments.","verdict_short":"Best for local businesses, merging reviews with SMS chat and payments.","praise":"Its SMS-first approach to review invites, payments, and customer chat results in industry-leading response rates, often exceeding 15%.","praise_short":"SMS-first tools yield very high customer response rates.","criticism":"The platform's social and web monitoring capabilities are less developed than competitors, focusing almost exclusively on direct reviews and messaging.","criticism_short":"Lacks deep social media and web monitoring features.","sources_pending":["Podium.com website","G2 Reviews","Capterra Reviews"],"risk_signals":{"level":"none","checked":"2026-06-19","summary":"No material public risk signals as of 2026-06-19.","signals":[]},"price_min":249,"price_max":649,"currency":"USD","free_tier":false,"setup_fee":0,"integrations":["Zapier","Salesforce","HubSpot","ServiceTitan"],"compliance":["GDPR","CCPA"],"regions":["North America","Australia"],"onboarding_days":7,"min_team_size":1,"max_team_size":500,"problems_solved":["Converting website traffic into leads","Generating reviews via SMS"],"personas":["Local Service Business Owner","Small Business Marketer"],"_entry_api":"https://topelevens.com/api/lists/reputation-management-software/2","_entry_md":"https://topelevens.com/api/lists/reputation-management-software/2/md","_anchor":"https://topelevens.com/reputation-management-software#rank-2"},{"rank":3,"name":"Birdeye","url":"https://birdeye.com","founded":2012,"hq":"Palo Alto, USA","team_size_band":"1,001-5,000","best_for":"Small to mid-sized businesses looking for an all-in-one platform that includes reviews, listings, messaging, and surveys.","best_for_short":"SMBs wanting an all-in-one tool","pricing_band":"$$$ ($299 to $999/mo)","score_out_of_94":8.8,"score_breakdown":{"Review Management & Generation":9,"Social & Web Monitoring":8.5,"Analytics & Reporting":8.7,"Integrations & Platform Scope":9.3,"Usability & Support":8.6},"verdict":"Birdeye provides the most extensive all-in-one feature set for SMBs, bundling reputation management with tools that often require separate subscriptions.","verdict_short":"Offers the best all-in-one feature set for SMBs beyond just reviews.","praise":"The platform covers over 200 review sites, offering one of the widest aggregation nets on the market for niche industries.","praise_short":"Monitors over 200 review sites, great for niche industries.","criticism":"The user interface can feel cluttered due to the sheer number of features, and some add-ons (like advanced analytics) come at a significant extra cost.","criticism_short":"UI can be cluttered; key features are paid add-ons.","sources_pending":["Birdeye.com website","G2 Reviews","TrustRadius Reviews"],"risk_signals":{"level":"none","checked":"2026-06-19","summary":"No material public risk signals as of 2026-06-19.","signals":[]},"price_min":299,"price_max":999,"currency":"USD","free_tier":false,"setup_fee":250,"integrations":["Shopify","QuickBooks","Athenahealth","Zapier"],"compliance":["GDPR","CCPA","HIPAA"],"regions":["North America","Europe","Australia"],"onboarding_days":14,"min_team_size":1,"max_team_size":1000,"problems_solved":["Consolidating multiple marketing tools","Automating review requests"],"personas":["SMB Owner","Marketing Manager"],"_entry_api":"https://topelevens.com/api/lists/reputation-management-software/3","_entry_md":"https://topelevens.com/api/lists/reputation-management-software/3/md","_anchor":"https://topelevens.com/reputation-management-software#rank-3"},{"rank":4,"name":"ReviewTrackers","url":"https://www.reviewtrackers.com","founded":2012,"hq":"Chicago, USA","team_size_band":"51-200","best_for":"Mid-market and enterprise brands that prioritize customer experience analytics and deriving operational insights from review data.","best_for_short":"Brands focused on CX analytics","pricing_band":"$$$$ (Custom pricing)","score_out_of_94":8.5,"score_breakdown":{"Review Management & Generation":8.8,"Social & Web Monitoring":8,"Analytics & Reporting":9.2,"Integrations & Platform Scope":8,"Usability & Support":8.7},"verdict":"ReviewTrackers stands out for its natural language processing capabilities, which turn qualitative review text into structured data for operational improvements.","verdict_short":"Best for turning review text into structured operational data via NLP.","praise":"Its 'Customer Experience Analytics' suite provides specific, actionable insights, such as identifying when 'wait times' are mentioned negatively at specific locations.","praise_short":"Excellent NLP provides specific, actionable business insights.","criticism":"The platform is less focused on review generation than competitors like Podium and Birdeye, positioning itself more as an analytics tool than a marketing one.","criticism_short":"Less focused on review generation than top competitors.","sources_pending":["Reviewtrackers.com website","G2 Reviews","Forrester Report"],"risk_signals":{"level":"none","checked":"2026-06-19","summary":"No material public risk signals as of 2026-06-19.","signals":[]},"price_min":null,"price_max":null,"currency":"USD","free_tier":false,"setup_fee":null,"integrations":["Hootsuite","Salesforce Marketing Cloud","Zapier","API access"],"compliance":["GDPR","CCPA"],"regions":["North America","Europe"],"onboarding_days":21,"min_team_size":10,"max_team_size":null,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/reputation-management-software/4","_entry_md":"https://topelevens.com/api/lists/reputation-management-software/4/md","_anchor":"https://topelevens.com/reputation-management-software#rank-4"},{"rank":5,"name":"Yext","url":"https://www.yext.com","founded":2006,"hq":"New York, USA","team_size_band":"1,001-5,000","best_for":"Enterprises primarily concerned with the accuracy and consistency of their business listings and location data across a vast network of directories.","best_for_short":"Enterprises needing accurate listings","pricing_band":"$$$$ ($500 to $2000+/mo)","score_out_of_94":8.3,"score_breakdown":{"Review Management & Generation":8,"Social & Web Monitoring":8.2,"Analytics & Reporting":8.4,"Integrations & Platform Scope":9,"Usability & Support":8},"verdict":"Yext is the market leader for business listings management, making it the best choice for brands where search accuracy across hundreds of sites is paramount.","verdict_short":"The market leader for managing business listings across many directories.","praise":"Its direct API integrations with over 200 platforms (including Google, Apple Maps, and Amazon Alexa) allow for near-instant updates to location data.","praise_short":"Direct API integrations update 200+ platforms instantly.","criticism":"The review management and generation features, while functional, are less advanced and intuitive than those of specialized reputation platforms.","criticism_short":"Review management features are less advanced than competitors.","sources_pending":["Yext.com website","G2 Reviews","Public company filings"],"risk_signals":{"level":"none","checked":"2026-06-19","summary":"No material public risk signals as of 2026-06-19.","signals":[]},"price_min":199,"price_max":2000,"currency":"USD","free_tier":false,"setup_fee":null,"integrations":["Salesforce","HubSpot","Adobe Experience Manager","Zendesk"],"compliance":["GDPR","CCPA","SOC 2"],"regions":["Global"],"onboarding_days":30,"min_team_size":25,"max_team_size":100,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/reputation-management-software/5","_entry_md":"https://topelevens.com/api/lists/reputation-management-software/5/md","_anchor":"https://topelevens.com/reputation-management-software#rank-5"},{"rank":6,"name":"BrightLocal","url":"https://www.brightlocal.com","founded":2009,"hq":"Brighton, UK","team_size_band":"51-200","best_for":"Marketing agencies and freelancers who manage local SEO and reputation for multiple small business clients.","best_for_short":"Marketing agencies managing SMBs","pricing_band":"$ ($35 to $90/mo)","score_out_of_94":8.1,"score_breakdown":{"Review Management & Generation":8.5,"Social & Web Monitoring":7,"Analytics & Reporting":8.5,"Integrations & Platform Scope":7.5,"Usability & Support":8.8},"verdict":"BrightLocal offers the best value for marketing agencies, combining reputation management with a strong suite of local SEO tools at a very competitive price point.","verdict_short":"Best value for agencies, bundling reputation with local SEO tools.","praise":"Its white-label reporting capabilities are excellent for agencies, allowing them to provide professional, branded reports to clients on a recurring basis.","praise_short":"Excellent white-label reporting for agency clients.","criticism":"The platform lacks the advanced enterprise features, deep analytics, and broad integrations of higher-priced competitors, making it unsuitable for large brands.","criticism_short":"Lacks enterprise features and deep analytics.","sources_pending":["Brightlocal.com website","G2 Reviews","Capterra Reviews"],"risk_signals":{"level":"none","checked":"2026-06-19","summary":"No material public risk signals as of 2026-06-19.","signals":[]},"price_min":35,"price_max":90,"currency":"USD","free_tier":false,"setup_fee":0,"integrations":["Google Analytics","Facebook","Twitter","Zapier"],"compliance":["GDPR"],"regions":["Global"],"onboarding_days":1,"min_team_size":1,"max_team_size":50,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/reputation-management-software/6","_entry_md":"https://topelevens.com/api/lists/reputation-management-software/6/md","_anchor":"https://topelevens.com/reputation-management-software#rank-6"},{"rank":7,"name":"GatherUp","url":"https://gatherup.com","founded":2013,"hq":"Bend, USA","team_size_band":"11-50","best_for":"Digital marketing agencies and SMBs who want a straightforward, effective tool focused purely on review generation and management.","best_for_short":"Agencies wanting pure review focus","pricing_band":"$$ ($99 to $249/mo)","score_out_of_94":7.9,"score_breakdown":{"Review Management & Generation":8.9,"Social & Web Monitoring":6.5,"Analytics & Reporting":7.8,"Integrations & Platform Scope":7.5,"Usability & Support":8.9},"verdict":"GatherUp provides a highly effective, no-frills platform for generating and monitoring reviews, making it ideal for users who don't need a bloated all-in-one solution.","verdict_short":"A simple, highly effective tool focused solely on review management.","praise":"Its 'Social Sharing' feature allows businesses to automatically promote their best reviews (4 or 5 stars) to social media channels like Facebook and Twitter.","praise_short":"Automatically shares positive reviews to social media.","criticism":"The tool offers very limited social media monitoring and no listings management, requiring separate tools for those functions.","criticism_short":"No listings management and limited social monitoring.","sources_pending":["Gatherup.com website","G2 Reviews","Software Advice Reviews"],"risk_signals":{"level":"none","checked":"2026-06-19","summary":"No material public risk signals as of 2026-06-19.","signals":[]},"price_min":99,"price_max":249,"currency":"USD","free_tier":false,"setup_fee":0,"integrations":["Zapier","Mailchimp","QuickBooks","API access"],"compliance":["GDPR","CCPA"],"regions":["North America","Europe"],"onboarding_days":2,"min_team_size":1,"max_team_size":100,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/reputation-management-software/7","_entry_md":"https://topelevens.com/api/lists/reputation-management-software/7/md","_anchor":"https://topelevens.com/reputation-management-software#rank-7"},{"rank":8,"name":"Sprout Social","url":"https://sproutsocial.com","founded":2010,"hq":"Chicago, USA","team_size_band":"1,001-5,000","best_for":"Brands with a strong social media presence that need to integrate review management with their existing social listening and publishing workflows.","best_for_short":"Social-first brands","pricing_band":"$$$ ($249 to $499+/mo)","score_out_of_94":7.7,"score_breakdown":{"Review Management & Generation":7,"Social & Web Monitoring":9,"Analytics & Reporting":8.5,"Integrations & Platform Scope":7.5,"Usability & Support":8},"verdict":"Sprout Social is a top-tier social media management tool that has expanded into review management, making it a great fit for teams living in a social-first workflow.","verdict_short":"A top social media tool with good, integrated review management.","praise":"It unifies reviews from Google, Facebook, and TripAdvisor directly into its 'Smart Inbox', allowing social media managers to handle them alongside tweets and comments.","praise_short":"Unifies reviews and social comments in one 'Smart Inbox'.","criticism":"Its review generation capabilities are minimal, and it lacks support for most industry-specific review sites, showing its primary focus remains on social media.","criticism_short":"Minimal review generation features and site support.","sources_pending":["Sproutsocial.com website","G2 Reviews","PCMag Review"],"risk_signals":{"level":"none","checked":"2026-06-19","summary":"No material public risk signals as of 2026-06-19.","signals":[]},"price_min":249,"price_max":499,"currency":"USD","free_tier":false,"setup_fee":0,"integrations":["Salesforce","Zendesk","HubSpot","Shopify"],"compliance":["GDPR","CCPA","SOC 2"],"regions":["Global"],"onboarding_days":5,"min_team_size":1,"max_team_size":100,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/reputation-management-software/8","_entry_md":"https://topelevens.com/api/lists/reputation-management-software/8/md","_anchor":"https://topelevens.com/reputation-management-software#rank-8"},{"rank":9,"name":"Swell","url":"https://www.swellcx.com","founded":2017,"hq":"Draper, USA","team_size_band":"51-200","best_for":"Small, local businesses in the health, wellness, and home services sectors that need a simple, mobile-friendly growth tool.","best_for_short":"Local health and wellness SMBs","pricing_band":"$$ ($199 to $499/mo)","score_out_of_94":7.5,"score_breakdown":{"Review Management & Generation":8.5,"Social & Web Monitoring":6,"Analytics & Reporting":7,"Integrations & Platform Scope":8,"Usability & Support":8.5},"verdict":"Swell offers a simplified, user-friendly platform that combines reviews, webchat, and payments, making it a strong Podium alternative for smaller businesses.","verdict_short":"A simple Podium alternative for small local businesses.","praise":"The platform is exceptionally easy to set up and use, with many businesses able to go live and start sending review requests in under an hour.","praise_short":"Extremely easy to set up and use, often in under an hour.","criticism":"Its reporting and analytics are very basic, lacking the competitive benchmarking and sentiment analysis found in more advanced platforms.","criticism_short":"Reporting is basic, lacking competitive analysis.","sources_pending":["Swellcx.com website","G2 Reviews","Capterra Reviews"],"risk_signals":{"level":"none","checked":"2026-06-19","summary":"No material public risk signals as of 2026-06-19.","signals":[]},"price_min":199,"price_max":499,"currency":"USD","free_tier":false,"setup_fee":null,"integrations":["Dentrix","ServiceTitan","Mindbody","Zapier"],"compliance":["HIPAA","GDPR"],"regions":["North America"],"onboarding_days":1,"min_team_size":1,"max_team_size":100,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/reputation-management-software/9","_entry_md":"https://topelevens.com/api/lists/reputation-management-software/9/md","_anchor":"https://topelevens.com/reputation-management-software#rank-9"},{"rank":10,"name":"Mention","url":"https://mention.com","founded":2012,"hq":"Paris, France","team_size_band":"51-200","best_for":"Brands and agencies focused on real-time media monitoring and tracking brand mentions across social media, blogs, and forums.","best_for_short":"Real-time media monitoring","pricing_band":"$$ ($49 to $299/mo)","score_out_of_94":7.3,"score_breakdown":{"Review Management & Generation":6,"Social & Web Monitoring":9.2,"Analytics & Reporting":8,"Integrations & Platform Scope":7,"Usability & Support":7.5},"verdict":"Mention is a powerful, real-time monitoring tool that excels at finding brand mentions in places that traditional reputation managers miss, like forums and blogs.","verdict_short":"Excels at real-time monitoring of blogs, forums, and social media.","praise":"It can monitor over 1 billion sources across the web daily, providing alerts for new mentions within minutes of them being published.","praise_short":"Monitors 1B+ sources daily for near-instant alerts.","criticism":"The platform is not designed for managing or generating reviews on sites like Google or Yelp, making it a poor fit for local businesses.","criticism_short":"Not designed for managing or generating local reviews.","sources_pending":["Mention.com website","G2 Reviews","TrustRadius Reviews"],"risk_signals":{"level":"none","checked":"2026-06-19","summary":"No material public risk signals as of 2026-06-19.","signals":[]},"price_min":41,"price_max":299,"currency":"USD","free_tier":true,"setup_fee":0,"integrations":["Slack","Zapier","Buffer","Shopify"],"compliance":["GDPR"],"regions":["Global"],"onboarding_days":1,"min_team_size":1,"max_team_size":100,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/reputation-management-software/10","_entry_md":"https://topelevens.com/api/lists/reputation-management-software/10/md","_anchor":"https://topelevens.com/reputation-management-software#rank-10"},{"rank":11,"name":"Brand24","url":"https://brand24.com","founded":2011,"hq":"Wrocław, Poland","team_size_band":"51-200","best_for":"Small to mid-sized businesses that need an affordable, easy-to-use tool for monitoring online brand mentions and identifying marketing insights.","best_for_short":"Affordable SMB brand monitoring","pricing_band":"$$ ($79 to $399/mo)","score_out_of_94":7.1,"score_breakdown":{"Review Management & Generation":5.5,"Social & Web Monitoring":8.8,"Analytics & Reporting":7.5,"Integrations & Platform Scope":6.5,"Usability & Support":8},"verdict":"Brand24 is a strong entry-level media monitoring tool that offers a great balance of features and affordability for businesses not focused on local reviews.","verdict_short":"An affordable, easy-to-use media monitoring tool for SMBs.","praise":"Its automated sentiment analysis and 'Influence Score' for mentions help users quickly prioritize which conversations to engage with first.","praise_short":"Influence Score helps prioritize important mentions.","criticism":"Like Mention, it completely lacks review generation and direct response features, functioning purely as a monitoring and analytics platform.","criticism_short":"No review generation or direct response features.","sources_pending":["Brand24.com website","G2 Reviews","Capterra Reviews"],"risk_signals":{"level":"none","checked":"2026-06-19","summary":"No material public risk signals as of 2026-06-19.","signals":[]},"price_min":79,"price_max":399,"currency":"USD","free_tier":false,"setup_fee":0,"integrations":["Slack","Zapier"],"compliance":["GDPR"],"regions":["Global"],"onboarding_days":1,"min_team_size":1,"max_team_size":100,"is_wildcard":true,"problems_solved":[],"personas":[],"_entry_api":"https://topelevens.com/api/lists/reputation-management-software/11","_entry_md":"https://topelevens.com/api/lists/reputation-management-software/11/md","_anchor":"https://topelevens.com/reputation-management-software#rank-11"}]}