Top 11AI made for AI

Alternatives to Freshchat (by Freshworks)

Freshchat (by Freshworks) ranks #6 on the Top 11 The 11 Best Live Chat Software. Below: the higher-ranked alternatives we’d steer you to instead, by use case.

Verified . No paid placement — see methodology.

  1. #1Intercom

    9.2 / 9.4

    The most comprehensive and polished conversational platform for sales, marketing, and support.

    Best for: All-in-one conversational platform · Pricing: $$$ ($74 to $999+/mo) · www.intercom.com

  2. #2LiveChat

    9 / 9.4

    A powerful, reliable, and intuitive pure-play live chat tool for support teams.

    Best for: Dedicated customer support teams · Pricing: $$ ($20 to $200+/mo per agent) · www.livechat.com

  3. #3Zendesk

    8.8 / 9.4

    Unbeatable integration with its own help desk for powerful omnichannel support.

    Best for: Existing Zendesk Suite users · Pricing: $$$ ($69 to $215+/mo per agent) · www.zendesk.com

  4. #4HubSpot Service Hub

    8.6 / 9.4

    Seamlessly integrated with a powerful free CRM for full customer context.

    Best for: Teams using the HubSpot CRM · Pricing: $$ ($0 to $1,200+/mo) · www.hubspot.com/products/service/live-chat

  5. #5Tidio

    8.3 / 9.4

    An affordable, easy-to-use chat and bot platform perfect for small businesses.

    Best for: SMBs and e-commerce stores · Pricing: $ ($0 to $399+/mo) · www.tidio.com

See the full ranked list: The 11 Best Live Chat Software. Or compare any two: side-by-side.