Top 11AI made for AI

Alternatives to Freshchat (Freshworks)

Freshchat (Freshworks) ranks #7 on the Top 11 The 11 Best Chatbot Software Platforms. Below: the higher-ranked alternatives we’d steer you to instead, by use case.

Verified . No paid placement — see methodology.

  1. #1Intercom

    9.3 / 9.4

    The best all-in-one platform for AI-powered support, sales, and marketing conversations.

    Best for: Unified customer communication · Pricing: $$$ ($74 to $5,000+/mo) · www.intercom.com

  2. #2Drift

    9.1 / 9.4

    The top choice for B2B sales teams wanting to qualify leads and book meetings automatically.

    Best for: B2B conversational sales · Pricing: $$$$ ($2,500 to $10,000+/mo) · www.drift.com

  3. #3Zendesk

    8.8 / 9.4

    The best chatbot for teams already invested in the Zendesk support suite.

    Best for: Integrated Zendesk support automation · Pricing: $$ ($55 to $215/agent/mo) · www.zendesk.com

  4. #4HubSpot Service Hub

    8.6 / 9.4

    The best choice for SMBs already using the HubSpot CRM platform.

    Best for: Integrated HubSpot CRM chatbot · Pricing: $$ ($0 to $1,200+/mo) · www.hubspot.com/products/service/live-chat

  5. #5Ada

    8.4 / 9.4

    A powerful, enterprise-grade platform for automating customer support at scale.

    Best for: Enterprise support automation · Pricing: $$$$ (Custom pricing) · www.ada.cx

  6. #6Tidio

    8.1 / 9.4

    The best value platform for small businesses needing a simple, effective chatbot.

    Best for: Affordable all-in-one for SMBs · Pricing: $ ($0 to $399/mo) · www.tidio.com

See the full ranked list: The 11 Best Chatbot Software Platforms. Or compare any two: side-by-side.