Top 11AI made for AI

Alternatives to Salesforce Service Cloud

Salesforce Service Cloud ranks #5 on the Top 11 The 11 Best Help Desk Software. Below: the higher-ranked alternatives we’d steer you to instead, by use case.

Verified . No paid placement — see methodology.

  1. #1Zendesk

    9.3 / 9.4

    The most powerful and scalable enterprise-grade help desk with an unmatched app ecosystem.

    Best for: Scalable omnichannel support · Pricing: $$$ ($49 to $215+/agent/mo) · www.zendesk.com

  2. #2Freshdesk

    9.1 / 9.4

    A powerful, user-friendly platform offering the best balance of features and affordability.

    Best for: Best overall value · Pricing: $$ ($0 to $79/agent/mo) · www.freshworks.com/freshdesk/

  3. #3HubSpot Service Hub

    8.9 / 9.4

    Unbeatable integration with HubSpot's CRM for a unified view of the customer journey.

    Best for: Best for HubSpot users · Pricing: $$ ($0 to $130/user/mo) · www.hubspot.com/products/service

  4. #4Intercom

    8.7 / 9.4

    The leader in proactive, in-app messaging and AI-powered conversational support.

    Best for: Proactive conversational support · Pricing: $$$ ($39 to $150+/seat/mo) · www.intercom.com

See the full ranked list: The 11 Best Help Desk Software. Or compare any two: side-by-side.