Bits In Glass review

AI automation inside Appian and Pega, with SLA backed support.

Verdict

Bits In Glass is the choice when your processes already live on Appian or Pega. It builds AI process automation and integration inside those platforms, adds agentic CRM and legacy modernisation, and runs the result under SLA backed support with 24x7 monitoring. Partners include Appian at Premier level, Pega, Anthropic, Boomi, MuleSoft and AWS, and its logos include Kaiser Permanente, Pacific Life and Barclays.

What customers praise

Deep Appian and Pega practice, named regulated clients, and SLA backed support with 24x7 monitoring after launch.

What customers criticise

It is a platform shop: without Appian or Pega the fit weakens, and it does no RPA on the pages read. No price is published, and its outcome figures, such as $100M saved a year for an airline, carry no method. Delivery mixes onshore, nearshore and offshore teams.

Best for

A US bank, insurer, health system or other regulated firm whose processes run on Appian or Pega and need AI added inside the platform rather than bolted on with bots.

Red flags

Public risk signals as of November 2026: low. Live firm. Addresses, partners and clients read on its own pages on 5 November 2026. No adverse public signals found. See the full red-flag report.

Alternatives

See alternatives to Bits In Glass, or compare against the next-ranked entry: Bits In Glass vs Accelirate.

Source: Top 11 Best AI Consulting Firms for Business Process Automation: 11 Ranked for US Companies (2026), verified November 5, 2026 — no paid placement.