Confluence review

The industry standard for internal technical documentation, with deep Jira integration.

Verdict

Confluence is the undisputed leader for internal technical documentation and team wikis, offering a highly structured environment, powerful templates, and unbeatable integration with Jira and the broader Atlassian suite.

What customers praise

The vast marketplace of apps and macros allows teams to extend Confluence's functionality to fit almost any internal documentation need.

What customers criticise

Its interface can feel complex and dated, and it's poorly suited for public-facing customer support knowledge bases without significant customization and add-ons.

Best for

Engineering, product, and IT teams looking for a powerful internal wiki for technical documentation and project collaboration.

At a glance

• Integrations: Jira, Trello, Slack, Microsoft Teams, Google Drive
• Compliance: SOC 2, SOC 3, ISO 27001, GDPR
• Regions served: Global
• Typical onboarding: 10 days
• Free tier: yes

Red flags

Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-08. See the full red-flag report.

Alternatives

See alternatives to Confluence, or compare against the next-ranked entry: Confluence vs Notion.

Where else this brand ranks

• The 11 Best Document Management Software (2026) — #10
• The 11 Best Knowledge Base Software (2026) — #5

Source: Top 11 The 11 Best Knowledge Base Software (2026), verified June 8, 2026 — no paid placement.