ConnectWise review
Deepest PSA and ticketing for scale.
Top 11 rank
#3 of 11
Score
8.7/9.4
Pricing
$$$ (per-user, annual, custom quote)
HQ
Tampa, USA
Verdict
ConnectWise is the PSA benchmark because ConnectWise Manage handles complex contracts, SLA-driven ticketing, and billing that larger MSPs depend on, with ScreenConnect and Automate rounding out the stack.
What customers praise
Mature service desk, contract and agreement billing, and a huge marketplace of integrations and community expertise.
What customers criticise
The interface feels dated, setup is complex, and the platform carries a heavier admin burden than newer tools.
Best for
Established MSPs that run their business on a deep PSA and want the mature ticketing, contracts, and reporting that ConnectWise Manage is known for.
At a glance
- Integrations: ScreenConnect, ConnectWise Automate, IT Boost, Microsoft 365, Cisco, Auvik
- Compliance: SOC 2, ISO 27001, GDPR
- Regions served: Global
- Typical onboarding: 45 days
Red flags
Public risk signals as of July 2026: none. No material public risk signals as of 2026-07-13. See the full red-flag report.
Alternatives
See alternatives to ConnectWise, or compare against the next-ranked entry: ConnectWise vs N-able.
Source: Top 11 The 11 Best MSP Software Platforms (2026), verified July 13, 2026 — no paid placement.