ConnectWise Control review
A highly powerful and customizable tool favored by MSPs, with a steeper learning curve.
Top 11 rank
#3 of 11
Score
8.8/9.4
Pricing
$$ ($348 to $660/yr)
HQ
Tampa, USA
Verdict
ConnectWise Control (formerly ScreenConnect) is the top choice for technical users due to its powerful feature set, extensive customization options via extensions, and a strong security posture that includes role-based permissions and self-hosting availability.
What customers praise
Its extension marketplace allows users to add significant functionality, such as integrations with over 100 third-party IT tools, making it one of the most adaptable platforms.
What customers criticise
The user interface is more complex and less intuitive than competitors like TeamViewer or Splashtop, requiring more initial setup and training for new technicians.
Best for
Managed Service Providers (MSPs) and IT departments that require maximum customization, security, and control over their remote support sessions.
At a glance
- Integrations: ConnectWise PSA, ConnectWise RMM, Jira, Zendesk, Freshdesk, Slack
- Compliance: HIPAA, GDPR, SOC 2
- Regions served: North America, Europe, Australia
- Typical onboarding: 1 day
- Free tier: yes
Red flags
Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-20. See the full red-flag report.
Alternatives
See alternatives to ConnectWise Control, or compare against the next-ranked entry: ConnectWise Control vs TeamViewer.
Source: Top 11 The 11 Best Remote Desktop Software for Business, verified June 20, 2026 — no paid placement.