Dialpad review
Leads in AI with real-time call transcription, sentiment analysis, and automated coaching tools.
Top 11 rank
#5 of 11
Score
8.5/9.4
Pricing
$ ($15 to $25+/user/mo)
HQ
San Ramon, USA
Verdict
Dialpad leads the pack in AI innovation, providing built-in voice intelligence (Vi) that transcribes calls in real time and provides managers with automated sentiment analysis and coaching opportunities.
What customers praise
Its modern, clean user interface is easy to navigate, and its deep integration with Google Workspace makes it a natural fit for businesses running on Google's ecosystem.
What customers criticise
The customer support experience receives mixed reviews, with some users reporting slow response times for non-enterprise accounts compared to Nextiva's consistently high ratings.
Best for
Sales and support teams that can benefit from real-time AI-powered transcription and call analysis to improve performance.
At a glance
- Integrations: Google Workspace, Microsoft 365, Salesforce, Zendesk, Slack
- Compliance: SOC 2, HIPAA, GDPR
- Regions served: USA, Canada, UK, Australia, Japan
- Typical onboarding: 1 day
- Free tier: yes
Red flags
Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-16. See the full red-flag report.
Alternatives
See alternatives to Dialpad, or compare against the next-ranked entry: Dialpad vs Vonage.
Where else this brand ranks
Source: Top 11 The 11 Best VoIP Business Phone Systems, verified June 16, 2026 — no paid placement.