Grafana Incident review
The go-to choice for teams already using Grafana for dashboards and observability.
Top 11 rank
#9 of 11
Score
7.5/9.4
Pricing
$$ ($20/user/mo + platform costs)
HQ
New York, USA
Verdict
Grafana Incident is the logical choice for teams building their observability stack around Grafana. It provides a dedicated incident response tool directly within the Grafana UI, allowing engineers to collaborate and pull in dashboards and metrics without leaving the platform.
What customers praise
The tool automatically creates a dedicated Slack channel and a collaborative document (the 'incident timeline') for each incident, streamlining initial response.
What customers criticise
The feature set is still maturing and less comprehensive than dedicated market leaders, particularly in post-incident analysis and advanced on-call scheduling.
Best for
Teams heavily invested in the Grafana ecosystem for observability (Loki, Mimir, Tempo) who want a native incident management experience.
At a glance
- Integrations: Grafana (native), Prometheus, Loki, Slack, Google Docs, Jira
- Compliance: SOC 2 Type II
- Regions served: North America, Europe, APAC
- Typical onboarding: 3 days
- Free tier: yes
Red flags
Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-26. See the full red-flag report.
Alternatives
See alternatives to Grafana Incident, or compare against the next-ranked entry: Grafana Incident vs Squadcast.
Source: Top 11 The 11 Best Incident Management Software Tools (2026), verified June 26, 2026 — no paid placement.