Heymarket review
A powerful shared inbox designed for customer service.
Top 11 rank
#9 of 11
Score
7.6/9.4
Pricing
$$$ ($59 to $1000+/mo)
HQ
San Francisco, USA
Verdict
Heymarket is built for service-oriented teams, offering superior features for managing high volumes of inbound conversations, such as conversation routing, templates, and team performance analytics.
What customers praise
The platform's reporting dashboard is more detailed than most, providing metrics on team response times and conversation volume that help managers optimize support operations.
What customers criticise
It is one of the more expensive options on a per-user basis, and its marketing campaign features are not as strong as those of competitors like SimpleTexting.
Best for
Customer support and operations teams needing advanced inbox management, automation, and reporting features.
At a glance
- Integrations: Salesforce, Zendesk, HubSpot, Slack, Shopify
- Compliance: TCPA, SOC 2
- Regions served: North America
- Typical onboarding: 1 day
Red flags
Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-14. See the full red-flag report.
Alternatives
See alternatives to Heymarket, or compare against the next-ranked entry: Heymarket vs Twilio.
Source: Top 11 The 11 Best Business Texting Software Platforms, verified June 14, 2026 — no paid placement.