Lookback review
A focused, reliable tool for recording remote moderated interviews and sharing with stakeholders.
Top 11 rank
#6 of 11
Score
8/9.4
Pricing
$$ ($25 to $344/mo)
HQ
Palo Alto, USA
Verdict
Lookback is a purpose-built tool for live user interviews, offering reliable session recording and a virtual observation room for stakeholders to watch research in real-time.
What customers praise
The 'virtual observation room' feature is excellent for increasing stakeholder engagement, letting them watch sessions and communicate with the moderator privately.
What customers criticise
The platform requires participants to install a browser extension or app, which can sometimes be a point of friction and cause technical issues.
Best for
UX researchers conducting remote moderated interviews who need to capture the user's screen, face, and voice simultaneously.
At a glance
- Integrations: Slack, Jira, Figma, Proto.io
- Compliance: GDPR
- Regions served: Global
- Typical onboarding: 1 day
- Free tier: yes
Red flags
Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-20. See the full red-flag report.
Alternatives
See alternatives to Lookback, or compare against the next-ranked entry: Lookback vs User Interviews.
Source: Top 11 The 11 Best User Research & UX Research Tools, verified June 20, 2026 — no paid placement.