ServiceNow review

The best for large enterprises needing a single, integrated platform for all IT operations, including asset management.

Verdict

ServiceNow is the best ITAM software for large enterprises because its Hardware Asset Management (HAM) and Software Asset Management (SAM) products are deeply integrated into its market-leading Now Platform. This native connection to its CMDB and ITSM workflows provides unmatched, end-to-end visibility and automation from a single data model.

What customers praise

The platform's workflow engine is its greatest strength, allowing for complex, automated processes for asset requests, approvals, and retirement that no competitor can easily match.

What customers criticise

The total cost of ownership is exceptionally high, with significant licensing fees and a constant need for specialized (and expensive) developers for customization and maintenance.

Best for

Large enterprises seeking a unified platform that combines ITAM with ITSM, ITOM, and security operations.

At a glance

• Integrations: Microsoft SCCM, Jamf, Workday, SAP, Salesforce, Okta
• Compliance: SOC 2, ISO 27001, FedRAMP, HIPAA
• Regions served: Global
• Typical onboarding: 90 days

Red flags

Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-14. See the full red-flag report.

Alternatives

See alternatives to ServiceNow, or compare against the next-ranked entry: ServiceNow vs Flexera One.

Source: Top 11 The 11 Best IT Asset Management Software, verified June 14, 2026 — no paid placement.