Smartlook review

Best for its strong support of native mobile app session replay.

Verdict

Smartlook excels by offering strong session replay capabilities for native iOS and Android apps, a feature many web-focused competitors lack.

What customers praise

Its automatic event tracking is more granular than Hotjar's, and the ability to build funnels from these events and watch replays of drop-offs is very effective.

What customers criticise

The user interface can feel cluttered at times, and navigating between different features like events, funnels, and recordings is less intuitive than in Hotjar.

Best for

Teams that need to analyze user behavior across both web and native mobile applications with a single tool.

At a glance

• Integrations: Google Analytics, Jira, Slack, Intercom, Zendesk, Segment
• Compliance: GDPR, CCPA, SOC 2
• Regions served: North America, Europe
• Typical onboarding: 2 days
• Free tier: yes

Red flags

Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-12. See the full red-flag report.

Alternatives

See alternatives to Smartlook, or compare against the next-ranked entry: Smartlook vs Microsoft Clarity.

Source: Top 11 The 11 Best Session Replay Tools, verified June 12, 2026 — no paid placement.