Ada vs Gladly
Side-by-side from the Top 11 ranking of The 11 Best AI Customer Support Platforms (2026). Last verified May 31, 2026.
The short answer
Ada ranks higher on Top 11 (#3 vs #11) for Customer support leaders replacing or augmenting tier-1 with AI. An enterprise-grade, automation-first platform designed to maximize ticket containment rates.
At a glance
| Ada | Gladly | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best AI Customer Support Platforms (2026) | #11 / The 11 Best AI Customer Support Platforms (2026) |
| Score (out of 9.4) | 8.8 | 7.1 |
| Best for | Best for enterprise automation | Best human-centric platform with AI |
| Pricing | $$$$$ (Custom, starts ~$20k/yr) | $$$ ($150+ per agent/mo) |
| HQ | Toronto, Canada | San Francisco, USA |
| Founded | 2016 | 2014 |
Ada
An enterprise-grade, automation-first platform designed to maximize ticket containment rates.
www.ada.cxSee full entry in The 11 Best AI Customer Support Platforms (2026)
Gladly
A contrarian, human-first platform using AI to empower agents, not replace them.
www.gladly.comSee full entry in The 11 Best AI Customer Support Platforms (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.