Atlassian Opsgenie vs Freshservice
Side-by-side from the Top 11 rankings of The 11 Best Incident Management Software Tools (2026) and The 11 Best ITSM Software Platforms (2026). Last verified June 26, 2026.
The short answer
Atlassian Opsgenie ranks higher on Top 11 (#2 vs #3) for IT and DevOps teams tracking, resolving, and learning from system incidents / IT teams managing incidents, service requests, and change management. A powerful, cost-effective choice with best-in-class integration for Jira and other Atlassian tools.
At a glance
| Atlassian Opsgenie | Freshservice | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best Incident Management Software Tools (2026) | #3 / The 11 Best ITSM Software Platforms (2026) |
| Score (out of 9.4) | 9 | 8.9 |
| Best for | Atlassian ecosystem integration | User-friendly SMB & mid-market |
| Pricing | $$ ($9 to $29/user/mo) | $$ ($19 to $119 / agent / mo) |
| HQ | Boston, USA | San Mateo, USA |
| Founded | 2012 | 2010 |
Atlassian Opsgenie
A powerful, cost-effective choice with best-in-class integration for Jira and other Atlassian tools.
www.atlassian.com/software/opsgenieSee full entry in The 11 Best Incident Management Software Tools (2026)
Freshservice
The best option for usability and quick setup, especially for mid-market teams.
www.freshworks.com/freshservice/See full entry in The 11 Best ITSM Software Platforms (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.