Canny vs UserTesting
Side-by-side from the Top 11 ranking of The 11 Best Customer Feedback Tools. Last verified June 13, 2026.
The short answer
Canny ranks higher on Top 11 (#2 vs #4) for Teams collecting and acting on feedback. The best tool for managing feature requests and communicating product updates via a public roadmap.
At a glance
| Canny | UserTesting | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best Customer Feedback Tools | #4 / The 11 Best Customer Feedback Tools |
| Score (out of 9.4) | 9 | 8.5 |
| Best for | Feature requests and public roadmaps | Video-based user feedback |
| Pricing | $$$ ($400 to $999+/mo) | $$$$ (Custom enterprise pricing) |
| HQ | Remote | San Francisco, USA |
| Founded | 2017 | 2007 |
Canny
The best tool for managing feature requests and communicating product updates via a public roadmap.
canny.ioUserTesting
The market leader for moderated and unmoderated video feedback from a global user panel.
www.usertesting.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.