ClientSuccess vs Planhat
Side-by-side from the Top 11 ranking of The 11 Best Customer Success Software Platforms (2026). Last verified June 7, 2026.
The short answer
ClientSuccess ranks higher on Top 11 (#6 vs #7) for CS leaders at SaaS companies choosing customer success platforms (Gainsight vs ChurnZero vs Totango vs ClientSuccess). A clean, straightforward platform focused on making the individual CSM's job easier.
At a glance
| ClientSuccess | Planhat | |
|---|---|---|
| Top 11 rank | #6 / The 11 Best Customer Success Software Platforms (2026) | #7 / The 11 Best Customer Success Software Platforms (2026) |
| Score (out of 9.4) | 8.2 | 8 |
| Best for | Simplicity and CSM workflow | Flexible data model & customization |
| Pricing | $$$ ($25k to $70k/yr) | $$$ ($20k to $80k/yr) |
| HQ | Lehi, USA | Stockholm, Sweden |
| Founded | 2014 | 2015 |
ClientSuccess
A clean, straightforward platform focused on making the individual CSM's job easier.
www.clientsuccess.comSee full entry in The 11 Best Customer Success Software Platforms (2026)
Planhat
A uniquely flexible and customizable platform, especially strong for complex onboarding and project management.
www.planhat.comSee full entry in The 11 Best Customer Success Software Platforms (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.