CustomGPT vs Rasa
Side-by-side from the Top 11 ranking of The 11 Best Chatbot Software Platforms. Last verified June 16, 2026.
The short answer
CustomGPT ranks higher on Top 11 (#9 vs #11) for Marketing and support teams adding AI chat to their website or product. The best tool for creating an accurate AI bot from your website and documents.
At a glance
| CustomGPT | Rasa | |
|---|---|---|
| Top 11 rank | #9 / The 11 Best Chatbot Software Platforms | #11 / The 11 Best Chatbot Software Platforms |
| Score (out of 9.4) | 7.5 | 7 |
| Best for | Chatbots from your own content | Open-source AI framework |
| Pricing | $$ ($49 to $499/mo) | $$$$ (Free open-source, paid enterprise) |
| HQ | Westlake Village, USA | Berlin, Germany |
| Founded | 2023 | 2016 |
Rasa
The leading open-source framework for teams who want to build and host their own AI assistant.
rasa.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.