Dialpad vs Aircall
Side-by-side from the Top 11 rankings of The 11 Best VoIP Business Phone Systems and The 11 Best Call Center Software Platforms. Last verified June 16, 2026.
The short answer
Aircall ranks higher on Top 11 (#5 vs #5) for Small businesses replacing landlines with cloud phone systems / Support and sales teams running inbound or outbound call centers. The easiest way to add a call center to your existing CRM.
At a glance
| Dialpad | Aircall | |
|---|---|---|
| Top 11 rank | #5 / The 11 Best VoIP Business Phone Systems | #5 / The 11 Best Call Center Software Platforms |
| Score (out of 9.4) | 8.5 | 8.4 |
| Best for | Best for AI-powered features | SMBs needing CRM integration |
| Pricing | $ ($15 to $25+/user/mo) | $$ ($30 to $50+/mo) |
| HQ | San Ramon, USA | Paris, France |
| Founded | 2011 | 2014 |
Dialpad
Leads in AI with real-time call transcription, sentiment analysis, and automated coaching tools.
www.dialpad.comAircall
The easiest way to add a call center to your existing CRM.
www.aircall.ioSee full entry in The 11 Best Call Center Software Platforms
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.