Five9 vs Dialpad
Side-by-side from the Top 11 rankings of The 11 Best Call Center Software Platforms and The 11 Best VoIP Business Phone Systems. Last verified June 15, 2026.
The short answer
Five9 ranks higher on Top 11 (#1 vs #5) for Support and sales teams running inbound or outbound call centers / Small businesses replacing landlines with cloud phone systems. A top-tier, reliable platform with powerful AI tools for large-scale call centers.
At a glance
| Five9 | Dialpad | |
|---|---|---|
| Top 11 rank | #1 / The 11 Best Call Center Software Platforms | #5 / The 11 Best VoIP Business Phone Systems |
| Score (out of 9.4) | 9.3 | 8.5 |
| Best for | Enterprise AI & reliability | Best for AI-powered features |
| Pricing | $$$$ ($149 to $229+/mo) | $ ($15 to $25+/user/mo) |
| HQ | San Ramon, USA | San Ramon, USA |
| Founded | 2001 | 2011 |
Five9
A top-tier, reliable platform with powerful AI tools for large-scale call centers.
www.five9.comSee full entry in The 11 Best Call Center Software Platforms
Dialpad
Leads in AI with real-time call transcription, sentiment analysis, and automated coaching tools.
www.dialpad.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.