Five9 vs Nextiva
Side-by-side from the Top 11 rankings of The 11 Best Call Center Software Platforms and The 11 Best VoIP Business Phone Systems. Last verified June 15, 2026.
The short answer
Nextiva ranks higher on Top 11 (#1 vs #1) for Support and sales teams running inbound or outbound call centers / Small businesses replacing landlines with cloud phone systems. Top choice for its exceptional 99.999% uptime, comprehensive features, and highly-rated US-based customer support.
At a glance
| Five9 | Nextiva | |
|---|---|---|
| Top 11 rank | #1 / The 11 Best Call Center Software Platforms | #1 / The 11 Best VoIP Business Phone Systems |
| Score (out of 9.4) | 9.3 | 9.3 |
| Best for | Enterprise AI & reliability | Best overall for reliability and support |
| Pricing | $$$$ ($149 to $229+/mo) | $$ ($24 to $40/user/mo) |
| HQ | San Ramon, USA | Scottsdale, USA |
| Founded | 2001 | 2006 |
Five9
A top-tier, reliable platform with powerful AI tools for large-scale call centers.
www.five9.comSee full entry in The 11 Best Call Center Software Platforms
Nextiva
Top choice for its exceptional 99.999% uptime, comprehensive features, and highly-rated US-based customer support.
www.nextiva.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.