Forsta vs Thematic
Side-by-side from the Top 11 ranking of The 11 Best Voice of Customer (VoC) Software (2026). Last verified July 20, 2026.
The short answer
Forsta ranks higher on Top 11 (#6 vs #9) for CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action. Research-grade surveys blended with VoC text analytics.
At a glance
| Forsta | Thematic | |
|---|---|---|
| Top 11 rank | #6 / The 11 Best Voice of Customer (VoC) Software (2026) | #9 / The 11 Best Voice of Customer (VoC) Software (2026) |
| Score (out of 9.4) | 8.1 | 7.6 |
| Best for | Research-grade surveys plus VoC analytics | Transparent feedback theme analytics |
| Pricing | $$$$ (Enterprise, quoted annually) | $$$ (quoted annually) |
| HQ | London, UK | Auckland, New Zealand |
| Founded | 2021 | 2016 |
Forsta
Research-grade surveys blended with VoC text analytics.
www.forsta.com/See full entry in The 11 Best Voice of Customer (VoC) Software (2026)
Thematic
Transparent, adjustable theme analytics.
getthematic.com/See full entry in The 11 Best Voice of Customer (VoC) Software (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.