Freshchat (by Freshworks) vs Crisp
Side-by-side from the Top 11 ranking of The 11 Best Live Chat Software. Last verified June 8, 2026.
The short answer
Freshchat (by Freshworks) ranks higher on Top 11 (#6 vs #8) for Teams adding live chat and chatbots to their site. Strong AI and bot capabilities for scaling support teams effectively.
At a glance
| Freshchat (by Freshworks) | Crisp | |
|---|---|---|
| Top 11 rank | #6 / The 11 Best Live Chat Software | #8 / The 11 Best Live Chat Software |
| Score (out of 9.4) | 8.1 | 7.8 |
| Best for | AI-powered messaging for mid-market | Affordable all-in-one for startups |
| Pricing | $$ ($0 to $69/mo per agent) | $ ($0 to $95/mo per workspace) |
| HQ | San Mateo, USA | Nantes, France |
| Founded | 2010 | 2015 |
Freshchat (by Freshworks)
Strong AI and bot capabilities for scaling support teams effectively.
www.freshworks.com/live-chat-software/Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.