Freshchat (by Freshworks) vs Drift
Side-by-side from the Top 11 ranking of The 11 Best Live Chat Software. Last verified June 8, 2026.
The short answer
Freshchat (by Freshworks) ranks higher on Top 11 (#6 vs #7) for Teams adding live chat and chatbots to their site. Strong AI and bot capabilities for scaling support teams effectively.
At a glance
| Freshchat (by Freshworks) | Drift | |
|---|---|---|
| Top 11 rank | #6 / The 11 Best Live Chat Software | #7 / The 11 Best Live Chat Software |
| Score (out of 9.4) | 8.1 | 8 |
| Best for | AI-powered messaging for mid-market | B2B conversational sales & marketing |
| Pricing | $$ ($0 to $69/mo per agent) | $$$$ (Custom pricing, starts ~$2,500/mo) |
| HQ | San Mateo, USA | Boston, USA |
| Founded | 2010 | 2015 |
Freshchat (by Freshworks)
Strong AI and bot capabilities for scaling support teams effectively.
www.freshworks.com/live-chat-software/Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.