Freshchat (Freshworks) vs Botpress
Side-by-side from the Top 11 rankings of The 11 Best Chatbot Software Platforms and The 11 Best AI Agent Builders. Last verified June 16, 2026.
The short answer
Freshchat (Freshworks) ranks higher on Top 11 (#7 vs #8) for Marketing and support teams adding AI chat to their website or product / Developers building autonomous AI agents and workflows. A solid, well-priced chatbot for support and sales, especially for Freshworks users.
At a glance
| Freshchat (Freshworks) | Botpress | |
|---|---|---|
| Top 11 rank | #7 / The 11 Best Chatbot Software Platforms | #8 / The 11 Best AI Agent Builders |
| Score (out of 9.4) | 7.9 | 7.8 |
| Best for | Cost-effective Intercom alternative | Visual builder for conversational agents |
| Pricing | $$ ($0 to $83/agent/mo) | $ (Free tier, usage-based pricing) |
| HQ | San Mateo, USA | Quebec, Canada |
| Founded | 2010 | 2017 |
Freshchat (Freshworks)
A solid, well-priced chatbot for support and sales, especially for Freshworks users.
www.freshworks.com/live-chat-software/Botpress
A top-tier visual platform for building complex chatbots and conversational AI.
botpress.com/Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.