Freshchat (Freshworks) vs LiveChat
Side-by-side from the Top 11 rankings of The 11 Best Chatbot Software Platforms and The 11 Best Live Chat Software. Last verified June 16, 2026.
The short answer
LiveChat ranks higher on Top 11 (#2 vs #7) for Marketing and support teams adding AI chat to their website or product / Teams adding live chat and chatbots to their site. A powerful, reliable, and intuitive pure-play live chat tool for support teams.
At a glance
| Freshchat (Freshworks) | LiveChat | |
|---|---|---|
| Top 11 rank | #7 / The 11 Best Chatbot Software Platforms | #2 / The 11 Best Live Chat Software |
| Score (out of 9.4) | 7.9 | 9 |
| Best for | Cost-effective Intercom alternative | Dedicated customer support teams |
| Pricing | $$ ($0 to $83/agent/mo) | $$ ($20 to $200+/mo per agent) |
| HQ | San Mateo, USA | Wrocław, Poland |
| Founded | 2010 | 2002 |
Freshchat (Freshworks)
A solid, well-priced chatbot for support and sales, especially for Freshworks users.
www.freshworks.com/live-chat-software/LiveChat
A powerful, reliable, and intuitive pure-play live chat tool for support teams.
www.livechat.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.