Freshchat (Freshworks) vs Rasa
Side-by-side from the Top 11 ranking of Intercom vs Drift vs Zendesk: 11 Best Chatbot Software Platforms 2026. Last verified June 16, 2026.
The short answer
Freshchat (Freshworks) ranks higher on Top 11 (#7 vs #11) for Marketing and support teams adding AI chat to their website or product. A solid, well-priced chatbot for support and sales, especially for Freshworks users.
At a glance
| Freshchat (Freshworks) | Rasa | |
|---|---|---|
| Top 11 rank | #7 / Intercom vs Drift vs Zendesk: 11 Best Chatbot Software Platforms 2026 | #11 / Intercom vs Drift vs Zendesk: 11 Best Chatbot Software Platforms 2026 |
| Score (out of 9.4) | 7.9 | — |
| Best for | Cost-effective Intercom alternative | Open-source AI framework |
| Pricing | $$ ($0 to $83/agent/mo) | $$$$ (Free open-source, paid enterprise) |
| HQ | San Mateo, USA | Berlin, Germany |
| Founded | 2010 | 2016 |
Freshchat (Freshworks)
A solid, well-priced chatbot for support and sales, especially for Freshworks users.
www.freshworks.com/live-chat-software/See full entry in Intercom vs Drift vs Zendesk: 11 Best Chatbot Software Platforms 2026
Rasa
The leading open-source framework for teams who want to build and host their own AI assistant.
rasa.comSee full entry in Intercom vs Drift vs Zendesk: 11 Best Chatbot Software Platforms 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.