Freshdesk vs HubSpot Service Hub
Side-by-side from the Top 11 ranking of The 11 Best Help Desk Software. Last verified June 8, 2026.
The short answer
Freshdesk ranks higher on Top 11 (#2 vs #3) for Support teams managing customer tickets. A powerful, user-friendly platform offering the best balance of features and affordability.
At a glance
| Freshdesk | HubSpot Service Hub | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best Help Desk Software | #3 / The 11 Best Help Desk Software |
| Score (out of 9.4) | 9.1 | 8.9 |
| Best for | Best overall value | Best for HubSpot users |
| Pricing | $$ ($0 to $79/agent/mo) | $$ ($0 to $130/user/mo) |
| HQ | San Mateo, USA | Cambridge, USA |
| Founded | 2010 | 2006 |
Freshdesk
A powerful, user-friendly platform offering the best balance of features and affordability.
www.freshworks.com/freshdesk/HubSpot Service Hub
Unbeatable integration with HubSpot's CRM for a unified view of the customer journey.
www.hubspot.com/products/serviceMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.