Freshdesk vs Jira Service Management
Side-by-side from the Top 11 ranking of The 11 Best Help Desk Software. Last verified June 8, 2026.
The short answer
Freshdesk ranks higher on Top 11 (#2 vs #9) for Support teams managing customer tickets. A powerful, user-friendly platform offering the best balance of features and affordability.
At a glance
| Freshdesk | Jira Service Management | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best Help Desk Software | #9 / The 11 Best Help Desk Software |
| Score (out of 9.4) | 9.1 | 7.6 |
| Best for | Best overall value | Best for IT & engineering teams |
| Pricing | $$ ($0 to $79/agent/mo) | $$ ($0 to $49/agent/mo) |
| HQ | San Mateo, USA | Sydney, Australia |
| Founded | 2010 | 2002 |
Freshdesk
A powerful, user-friendly platform offering the best balance of features and affordability.
www.freshworks.com/freshdesk/Jira Service Management
The top choice for ITSM and teams needing tight integration with developer workflows.
www.atlassian.com/software/jira/service-managementMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.