Freshdesk vs LiveAgent
Side-by-side from the Top 11 rankings of Zendesk vs Freshdesk vs HubSpot Service Hub: 11 Best Help Desk Software 2026 and Intercom vs Front vs Help Scout: 11 Best Customer Support Software 2026. Last verified June 8, 2026.
The short answer
Freshdesk ranks higher on Top 11 (#2 vs #8) for Support teams managing customer tickets / Small and mid-size businesses choosing help desk and support software (Zendesk alternatives). A powerful, user-friendly platform offering the best balance of features and affordability.
At a glance
| Freshdesk | LiveAgent | |
|---|---|---|
| Top 11 rank | #2 / Zendesk vs Freshdesk vs HubSpot Service Hub: 11 Best Help Desk Software 2026 | #8 / Intercom vs Front vs Help Scout: 11 Best Customer Support Software 2026 |
| Score (out of 9.4) | 9.1 | 7.8 |
| Best for | Best overall value | Fast, multi-channel live chat and social support |
| Pricing | $$ ($0 to $79/agent/mo) | $$ ($9 to $69/agent/mo) |
| HQ | San Mateo, USA | Bratislava, Slovakia |
| Founded | 2010 | 2004 |
Freshdesk
A powerful, user-friendly platform offering the best balance of features and affordability.
www.freshworks.com/freshdesk/See full entry in Zendesk vs Freshdesk vs HubSpot Service Hub: 11 Best Help Desk Software 2026
LiveAgent
A very fast live chat widget and broad channel support.
www.liveagent.comSee full entry in Intercom vs Front vs Help Scout: 11 Best Customer Support Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.