Freshservice vs BMC Helix ITSM
Side-by-side from the Top 11 ranking of The 11 Best ITSM Software Platforms. Last verified June 21, 2026.
The short answer
Freshservice ranks higher on Top 11 (#3 vs #7) for IT teams managing incidents, service requests, and change management. The best option for usability and quick setup, especially for mid-market teams.
At a glance
| Freshservice | BMC Helix ITSM | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best ITSM Software Platforms | #7 / The 11 Best ITSM Software Platforms |
| Score (out of 9.4) | 8.9 | 8 |
| Best for | User-friendly SMB & mid-market | Mature enterprise ITIL processes |
| Pricing | $$ ($19 to $119 / agent / mo) | $$$$ (Custom quote only) |
| HQ | San Mateo, USA | Houston, USA |
| Founded | 2010 | 1980 |
Freshservice
The best option for usability and quick setup, especially for mid-market teams.
www.freshworks.com/freshservice/BMC Helix ITSM
A powerful, ITIL-centric platform for large enterprises, though less modern than ServiceNow.
www.bmc.com/it-solutions/bmc-helix-itsm.htmlMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.