Freshservice vs ManageEngine ServiceDesk Plus
Side-by-side from the Top 11 ranking of The 11 Best ITSM Software Platforms. Last verified June 21, 2026.
The short answer
Freshservice ranks higher on Top 11 (#3 vs #4) for IT teams managing incidents, service requests, and change management. The best option for usability and quick setup, especially for mid-market teams.
At a glance
| Freshservice | ManageEngine ServiceDesk Plus | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best ITSM Software Platforms | #4 / The 11 Best ITSM Software Platforms |
| Score (out of 9.4) | 8.9 | 8.7 |
| Best for | User-friendly SMB & mid-market | All-in-one value and features |
| Pricing | $$ ($19 to $119 / agent / mo) | $ ($10 to $125 / tech / mo) |
| HQ | San Mateo, USA | Chennai, India |
| Founded | 2010 | 1996 |
Freshservice
The best option for usability and quick setup, especially for mid-market teams.
www.freshworks.com/freshservice/ManageEngine ServiceDesk Plus
Offers the best value by bundling ITSM, ITAM, and endpoint management features.
www.manageengine.com/products/service-desk/Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.