Gorgias vs Groove
Side-by-side from the Top 11 ranking of The 11 Best Customer Support Software. Last verified June 4, 2026.
The short answer
Gorgias ranks higher on Top 11 (#4 vs #9) for Small and mid-size businesses choosing help desk and support software (Zendesk alternatives). The best choice for e-commerce stores due to deep platform integrations.
At a glance
| Gorgias | Groove | |
|---|---|---|
| Top 11 rank | #4 / The 11 Best Customer Support Software | #9 / The 11 Best Customer Support Software |
| Score (out of 9.4) | 8.6 | 7.6 |
| Best for | The definitive help desk for e-commerce | Simple, no-fuss help desk for small teams |
| Pricing | $$$ ($50 to $900+/mo) | $$ ($19 to $49/agent/mo) |
| HQ | San Francisco, USA | Remote |
| Founded | 2015 | 2011 |
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.