Groove vs Crisp
Side-by-side from the Top 11 rankings of The 11 Best Customer Support Software and The 11 Best Live Chat Software. Last verified June 4, 2026.
The short answer
Crisp ranks higher on Top 11 (#8 vs #9) for Small and mid-size businesses choosing help desk and support software (Zendesk alternatives) / Teams adding live chat and chatbots to their site. A feature-rich messaging platform with unbeatable value for startups.
At a glance
| Groove | Crisp | |
|---|---|---|
| Top 11 rank | #9 / The 11 Best Customer Support Software | #8 / The 11 Best Live Chat Software |
| Score (out of 9.4) | 7.6 | 7.8 |
| Best for | Simple, no-fuss help desk for small teams | Affordable all-in-one for startups |
| Pricing | $$ ($19 to $49/agent/mo) | $ ($0 to $95/mo per workspace) |
| HQ | Remote | Nantes, France |
| Founded | 2011 | 2015 |
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.