Help Scout vs Groove
Side-by-side from the Top 11 ranking of The 11 Best Customer Support Software. Last verified June 4, 2026.
The short answer
Help Scout ranks higher on Top 11 (#3 vs #9) for Small and mid-size businesses choosing help desk and support software (Zendesk alternatives). The best for simplicity, great UX, and outstanding value for money.
At a glance
| Help Scout | Groove | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best Customer Support Software | #9 / The 11 Best Customer Support Software |
| Score (out of 9.4) | 8.8 | 7.6 |
| Best for | Simple, human-centric customer support | Simple, no-fuss help desk for small teams |
| Pricing | $$ ($20 to $65/agent/mo) | $$ ($19 to $49/agent/mo) |
| HQ | Boston, USA | Remote |
| Founded | 2011 | 2011 |
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.