Help Scout vs HubSpot Service Hub
Side-by-side from the Top 11 rankings of The 11 Best Customer Support Software and The 11 Best Help Desk Software. Last verified June 4, 2026.
The short answer
HubSpot Service Hub ranks higher on Top 11 (#3 vs #3) for Small and mid-size businesses choosing help desk and support software (Zendesk alternatives) / Support teams managing customer tickets. Unbeatable integration with HubSpot's CRM for a unified view of the customer journey.
At a glance
| Help Scout | HubSpot Service Hub | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best Customer Support Software | #3 / The 11 Best Help Desk Software |
| Score (out of 9.4) | 8.8 | 8.9 |
| Best for | Simple, human-centric customer support | Best for HubSpot users |
| Pricing | $$ ($20 to $65/agent/mo) | $$ ($0 to $130/user/mo) |
| HQ | Boston, USA | Cambridge, USA |
| Founded | 2011 | 2006 |
HubSpot Service Hub
Unbeatable integration with HubSpot's CRM for a unified view of the customer journey.
www.hubspot.com/products/serviceMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.