Hotjar vs Canny
Side-by-side from the Top 11 ranking of The 11 Best Customer Feedback Tools. Last verified June 13, 2026.
The short answer
Hotjar ranks higher on Top 11 (#1 vs #2) for Teams collecting and acting on feedback. Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
At a glance
| Hotjar | Canny | |
|---|---|---|
| Top 11 rank | #1 / The 11 Best Customer Feedback Tools | #2 / The 11 Best Customer Feedback Tools |
| Score (out of 9.4) | 9.2 | 9 |
| Best for | Combining user behavior and feedback | Feature requests and public roadmaps |
| Pricing | $$ ($0 to $799+/mo) | $$$ ($400 to $999+/mo) |
| HQ | St. Julian's, Malta | Remote |
| Founded | 2014 | 2017 |
Hotjar
Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
www.hotjar.comCanny
The best tool for managing feature requests and communicating product updates via a public roadmap.
canny.ioMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.