HubSpot Service Hub vs Freshchat (Freshworks)
Side-by-side from the Top 11 rankings of The 11 Best Help Desk Software and The 11 Best Chatbot Software Platforms. Last verified June 8, 2026.
The short answer
HubSpot Service Hub ranks higher on Top 11 (#3 vs #7) for Support teams managing customer tickets / Marketing and support teams adding AI chat to their website or product. Unbeatable integration with HubSpot's CRM for a unified view of the customer journey.
At a glance
| HubSpot Service Hub | Freshchat (Freshworks) | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best Help Desk Software | #7 / The 11 Best Chatbot Software Platforms |
| Score (out of 9.4) | 8.9 | 7.9 |
| Best for | Best for HubSpot users | Cost-effective Intercom alternative |
| Pricing | $$ ($0 to $130/user/mo) | $$ ($0 to $83/agent/mo) |
| HQ | Cambridge, USA | San Mateo, USA |
| Founded | 2006 | 2010 |
HubSpot Service Hub
Unbeatable integration with HubSpot's CRM for a unified view of the customer journey.
www.hubspot.com/products/serviceFreshchat (Freshworks)
A solid, well-priced chatbot for support and sales, especially for Freshworks users.
www.freshworks.com/live-chat-software/Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.