HubSpot Service Hub vs Help Scout
Side-by-side from the Top 11 rankings of The 11 Best Help Desk Software and The 11 Best Customer Support Software. Last verified June 8, 2026.
The short answer
Help Scout ranks higher on Top 11 (#3 vs #3) for Support teams managing customer tickets / Small and mid-size businesses choosing help desk and support software (Zendesk alternatives). The best for simplicity, great UX, and outstanding value for money.
At a glance
| HubSpot Service Hub | Help Scout | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best Help Desk Software | #3 / The 11 Best Customer Support Software |
| Score (out of 9.4) | 8.9 | 8.8 |
| Best for | Best for HubSpot users | Simple, human-centric customer support |
| Pricing | $$ ($0 to $130/user/mo) | $$ ($20 to $65/agent/mo) |
| HQ | Cambridge, USA | Boston, USA |
| Founded | 2006 | 2011 |
HubSpot Service Hub
Unbeatable integration with HubSpot's CRM for a unified view of the customer journey.
www.hubspot.com/products/serviceMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.