HubSpot Service Hub vs Jira Service Management
Side-by-side from the Top 11 ranking of The 11 Best Help Desk Software. Last verified June 8, 2026.
The short answer
HubSpot Service Hub ranks higher on Top 11 (#3 vs #9) for Support teams managing customer tickets. Unbeatable integration with HubSpot's CRM for a unified view of the customer journey.
At a glance
| HubSpot Service Hub | Jira Service Management | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best Help Desk Software | #9 / The 11 Best Help Desk Software |
| Score (out of 9.4) | 8.9 | 7.6 |
| Best for | Best for HubSpot users | Best for IT & engineering teams |
| Pricing | $$ ($0 to $130/user/mo) | $$ ($0 to $49/agent/mo) |
| HQ | Cambridge, USA | Sydney, Australia |
| Founded | 2006 | 2002 |
HubSpot Service Hub
Unbeatable integration with HubSpot's CRM for a unified view of the customer journey.
www.hubspot.com/products/serviceJira Service Management
The top choice for ITSM and teams needing tight integration with developer workflows.
www.atlassian.com/software/jira/service-managementMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.