InMoment vs Sprinklr
Side-by-side from the Top 11 rankings of The 11 Best Voice of Customer (VoC) Software (2026) and The 11 Best Social Media Analytics Tools (2026). Last verified July 20, 2026.
The short answer
Sprinklr ranks higher on Top 11 (#3 vs #3) for CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action / Social media managers measuring reach, engagement, and ROI. A vast, unified platform for large enterprises managing 30+ digital channels for marketing and customer care.
At a glance
| InMoment | Sprinklr | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best Voice of Customer (VoC) Software (2026) | #3 / The 11 Best Social Media Analytics Tools (2026) |
| Score (out of 9.4) | 8.6 | 8.7 |
| Best for | Integrated surveys, reviews, and text analytics | Unified enterprise CXM platform |
| Pricing | $$$$ (Enterprise, quoted annually) | $$$$$ (Custom, starts ~$1,200/mo) |
| HQ | Salt Lake City, USA | New York, USA |
| Founded | 2002 | 2009 |
InMoment
Integrated VoC with strong text analytics and services.
inmoment.com/See full entry in The 11 Best Voice of Customer (VoC) Software (2026)
Sprinklr
A vast, unified platform for large enterprises managing 30+ digital channels for marketing and customer care.
www.sprinklr.comSee full entry in The 11 Best Social Media Analytics Tools (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.