Ivanti Neurons for ITSM vs BMC Helix ITSM
Side-by-side from the Top 11 ranking of The 11 Best ITSM Software Platforms. Last verified June 21, 2026.
The short answer
Ivanti Neurons for ITSM ranks higher on Top 11 (#6 vs #7) for IT teams managing incidents, service requests, and change management. Best for unifying ITSM with endpoint management and security in a single platform.
At a glance
| Ivanti Neurons for ITSM | BMC Helix ITSM | |
|---|---|---|
| Top 11 rank | #6 / The 11 Best ITSM Software Platforms | #7 / The 11 Best ITSM Software Platforms |
| Score (out of 9.4) | 8.2 | 8 |
| Best for | Unified endpoint & service management | Mature enterprise ITIL processes |
| Pricing | $$$ (Custom quote only) | $$$$ (Custom quote only) |
| HQ | South Jordan, USA | Houston, USA |
| Founded | 1985 | 1980 |
Ivanti Neurons for ITSM
Best for unifying ITSM with endpoint management and security in a single platform.
www.ivanti.com/products/ivanti-neurons-for-itsmBMC Helix ITSM
A powerful, ITIL-centric platform for large enterprises, though less modern than ServiceNow.
www.bmc.com/it-solutions/bmc-helix-itsm.htmlMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.