Jira Service Management vs Monday.com
Side-by-side from the Top 11 rankings of The 11 Best ITSM Software Platforms and The 11 Best Project Management Software. Last verified June 21, 2026.
The short answer
Monday.com ranks higher on Top 11 (#1 vs #2) for IT teams managing incidents, service requests, and change management / Teams planning work, tasks, and timelines. The best all-around PM tool, blending power with an exceptional user experience.
At a glance
| Jira Service Management | Monday.com | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best ITSM Software Platforms | #1 / The 11 Best Project Management Software |
| Score (out of 9.4) | 9.1 | 9.3 |
| Best for | DevOps and engineering teams | Versatile & visual work management |
| Pricing | $$ ($22 to $51 / agent / mo) | $$ ($12 to $24/user/mo) |
| HQ | Sydney, Australia | Tel Aviv, Israel |
| Founded | 2002 | 2012 |
Jira Service Management
Best for DevOps teams due to its native integration with Jira Software for code-to-customer workflows.
www.atlassian.com/software/jira/service-managementMonday.com
The best all-around PM tool, blending power with an exceptional user experience.
www.monday.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.