LiveAgent vs Groove
Side-by-side from the Top 11 ranking of The 11 Best Customer Support Software. Last verified June 4, 2026.
The short answer
LiveAgent ranks higher on Top 11 (#8 vs #9) for Small and mid-size businesses choosing help desk and support software (Zendesk alternatives). A very fast live chat widget and broad channel support.
At a glance
| LiveAgent | Groove | |
|---|---|---|
| Top 11 rank | #8 / The 11 Best Customer Support Software | #9 / The 11 Best Customer Support Software |
| Score (out of 9.4) | 7.8 | 7.6 |
| Best for | Fast, multi-channel live chat and social support | Simple, no-fuss help desk for small teams |
| Pricing | $$ ($9 to $69/agent/mo) | $$ ($19 to $49/agent/mo) |
| HQ | Bratislava, Slovakia | Remote |
| Founded | 2004 | 2011 |
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.