LiveChat vs Freshchat (by Freshworks)
Side-by-side from the Top 11 ranking of Intercom vs LiveChat vs Zendesk: 11 Best Live Chat Software 2026. Last verified June 8, 2026.
The short answer
LiveChat ranks higher on Top 11 (#2 vs #6) for Teams adding live chat and chatbots to their site. A powerful, reliable, and intuitive pure-play live chat tool for support teams.
At a glance
| LiveChat | Freshchat (by Freshworks) | |
|---|---|---|
| Top 11 rank | #2 / Intercom vs LiveChat vs Zendesk: 11 Best Live Chat Software 2026 | #6 / Intercom vs LiveChat vs Zendesk: 11 Best Live Chat Software 2026 |
| Score (out of 9.4) | 9 | 8.1 |
| Best for | Dedicated customer support teams | AI-powered messaging for mid-market |
| Pricing | $$ ($20 to $200+/mo per agent) | $$ ($0 to $69/mo per agent) |
| HQ | Wrocław, Poland | San Mateo, USA |
| Founded | 2002 | 2010 |
LiveChat
A powerful, reliable, and intuitive pure-play live chat tool for support teams.
www.livechat.comSee full entry in Intercom vs LiveChat vs Zendesk: 11 Best Live Chat Software 2026
Freshchat (by Freshworks)
Strong AI and bot capabilities for scaling support teams effectively.
www.freshworks.com/live-chat-software/See full entry in Intercom vs LiveChat vs Zendesk: 11 Best Live Chat Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.