LiveChat vs Zendesk
Side-by-side from the Top 11 rankings of The 11 Best Live Chat Software and The 11 Best Help Desk Software. Last verified June 8, 2026.
The short answer
Zendesk ranks higher on Top 11 (#1 vs #2) for Teams adding live chat and chatbots to their site / Support teams managing customer tickets. The most powerful and scalable enterprise-grade help desk with an unmatched app ecosystem.
At a glance
| LiveChat | Zendesk | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best Live Chat Software | #1 / The 11 Best Help Desk Software |
| Score (out of 9.4) | 9 | 9.3 |
| Best for | Dedicated customer support teams | Scalable omnichannel support |
| Pricing | $$ ($20 to $200+/mo per agent) | $$$ ($49 to $215+/agent/mo) |
| HQ | Wrocław, Poland | San Francisco, USA |
| Founded | 2002 | 2007 |
LiveChat
A powerful, reliable, and intuitive pure-play live chat tool for support teams.
www.livechat.comZendesk
The most powerful and scalable enterprise-grade help desk with an unmatched app ecosystem.
www.zendesk.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.